Customer Services Specialist (Inbound Calls Only) Morristown, TN
Company: Foundever
Location: Jefferson City
Posted on: May 18, 2024
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Job Description:
** THIS IS A FULL TIME ON-SITE POSITION**
Sykes and Sitel are now Foundever!
At Foundever, we deliver leading CX solutions to global industry
clients, including customer service, technical support, and
warranty options. All our calls are inbound calls only - no cold
calling! We invest in our people by providing paid training along
with growth and development opportunities; for example, 84% of our
managers are internal promotions!
Responsibilities:
Handle inbound service calls
Drive customer satisfaction through voice, chat, and/or email
communications
Navigate through multiple systems and tools
Ongoing training and skill development
Qualifications:
Strong communication skills, including the ability to navigate
between screens while assisting customers
Problem-solver with a can-do attitude
Eager to advance your career with a reliable company
Enjoy working independently and with a team
Benefits:
100% Paid Professional Training
Pay: $15/hour to start, with up-skill opportunities up to
$17/hour
Medical, Dental, Vision, and Wellness Benefits
Employee Assistance Program (EAP)
401K retirement plan with company match
Employee discounts
Referral bonuses
Internal Mobility (84% of our managers are promoted within!)
Role Overview
The primary function of the role is to be the first point of
contact for clients and deliver professional and high-quality
customer service. This could include dealing with customers,
clients, or third-party contacts and complaints. You will be
empowered to take initiative, as well as follow established
procedures, processes, and systems to provide a resolution for the
customer.
You'll Enjoy
An award-winning culture built on 35+ years of industry-leading
experience and a commitment to improving the employee experience.
Enjoy working on site! You will thrive using your compassion skills
to help customers, while our paid training and benefits help you
prioritize your financial, physical, and mental well-being to give
you a sense of purpose in your role.
About Foundever
Foundever is a global leader in the customer experience (CX)
industry. With 170,000 associates across the globe, we're the team
behind the best experiences for 750+ of the world's leading brands,
from Fortune 500 companies to local startups. We know every action
taken, no matter how small, has a significant impact. Our employees
savor the small moments and celebrate the big wins with our clients
and with each other. Supporting +9 million customer conversations
every day in +60 languages across 45 countries, Foundever combines
innovative thinking and digital solutions - including self-service,
artificial intelligence (AI), and data-driven analytics - with the
expertise and empathy of our employees to Create Connection. Value
Conversation.
Get to know us at www.foundever.com and connect with us on
Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the
best person for the job based on the requirements of the work to be
performed and without regard to race, age, color, religion, sex,
creed, national origin, ancestry, citizenship, disability/handicap,
marital status, protected veteran status, uniform status, sexual
orientation, pregnancy, genetic information, gender identity and
expression, or any other basis protected by federal, state or local
law. The Company forbids discrimination of all kinds, whether
directed at Associates, applicants, vendors, customers, or
visitors. This policy applies to all terms and conditions of
employment, including recruitment, hiring, promotion, compensation,
benefits, training, discipline, and termination.
Keywords: Foundever, Asheville , Customer Services Specialist (Inbound Calls Only) Morristown, TN, Hospitality & Tourism , Jefferson City, North Carolina
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