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Banking Deposit Operations Specialist

Company: HomeTrust Bank
Location: Asheville
Posted on: December 3, 2019

Job Description:

Location: 330 Ridgefield Ct, Asheville, NC 28806The Deposit Operations Department is responsible for providing quality customer service to the bank's customers and all the retail offices, as well as carry out the daily operational responsibilities of servicing deposit accounts. -This position will perform a variety of duties related to Deposit Operations, provide a wide range of support to Deposit Operations Management to include reviewing, processing and updating daily work. Provide guidance to branches and internal departments with routine to moderately complex inquiries. Initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss. -Able to perform duties independently with minimal managerial oversight.Specific Job FunctionsException item processing, NSF, unresolved items including but not limited to balancing and interaction with branch staff.Processes and reviews daily ACH activityReview documentation and account paperwork for completeness and accuracyProcess daily return deposited itemsMay act as the department liaison with other business units to assist in facilitation of special projects and/or in the resolution of business related system issuesPerforms document administration and management tasks to file, safe keep, image, and audit documents as needed.Prepares appropriate customer correspondence and notices.Take ownership of problem resolution on deposit products and debit cards including identifying the issue, resolving and following up with customer to ensure satisfaction.Assists with reviewing, processing, and performing daily operational dutiesResearches records and provides documentation in response to subpoenas/court orders/legal requests.Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, regulations, to ensure accurate handling of customer's inquiries.Comply with all federal, state, and local regulatory rules and regulations governing financial institutions as well as all company policies and procedures.Complete and pass all required regulatory compliance training as assigned.Assist manager(s) with research and projects related to Deposit Operations products, debit card, processes and procedures.Cross train to perform other functions and duties assigned in Deposit Operations as neededPerforms other duties as requested.Knowledge/Skills RequiredFamiliarity with federal and state banking regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and Electronic Funds Transfer Act.Thorough knowledge of bank products and servicesKnowledgeable in HTB account opening and maintenance activitiesStay abreast of changes in policies and procedures related to deposit productsStrong functional/technical skillsExcellent interpersonal verbal and written communication skillsAbility to resolve internal customer concerns/issues in a positive mannerDemonstrate excellent attention to detailSuccessful completion of in-house training program (if available) or approved outside training programMust be able to follow detailed set procedures to ensure highest standards for audit and risk purposes.Physical and Mental QualificationsAbility to understand and use Bank policies and procedures to support positive customer interactions.Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations.Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly.Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority.Presents a professional, business-like manner and appearance.Good self - management skillsAbility to carry out detailed instructions and to instruct and educate retail banking employees in a positive mannerExcellent analytical, organizational and self-review skillsSelf-motivated, detail orientedJob RequirementsHigh School Diploma or equivalent required, degree preferred3 years' experience in a financial institution preferably in a problem solving customer service based role or card services area.Basic knowledge of accounting, balancing principals, and bank operationsDemonstrated technology skills,including intermediate proficiency with Microsoft Office SuiteAbility to be flexible with the changing needs of schedules and work hours dependent on volumes and needs of the business unitMust be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changesAbility to research, resolve problems and meet deadlinesWork Environment and Physical DemandsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employee

Keywords: HomeTrust Bank, Asheville , Banking Deposit Operations Specialist, Accounting, Auditing , Asheville, North Carolina

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