Experienced Tax Accountant - - 3+ tax seasons experience required
Company: Intuit
Location: Bristol
Posted on: February 25, 2021
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Job Description:
Overview
Do you have a minimum of 3 season of paid Tax Preparation
experience, with a minimum of 30 tax returns per tax year? If
you're a tax professional, we need you to help our customers
complete thier taxes using TurboTax. You'll advance our goal of
"Powering Prosperity Around the World" by providing expert guidance
and explanations of tax and technical terms to our customers.
You'll also play an important role in our effort to enhance our
brand by delighting our customers and empowering them to prepare
their taxes.
What you'll bring
* Minimum 3 season of paid Tax Preparation experience, with a
minimum of 30 tax returns per tax year required.
* Prior tax preparation experience in a tax practice or retail
setting required.
* College degree a plus. The ideal candidate will have a background
in business, finance, accounting, or tax
* Knowledge of tax laws, tax concepts and familiarity with form
1040 and schedules
* PTIN required
* Ability/motivation to expand expertise and obtain a tax
credential or certification - Intuit offers a program to obtain
your EA
* Strong customer service skills with ability to empathize and
instill confidence
* Ability to work within a team to assist in preparation of
accurate tax returns in a timely manner
* Strong Research skills and the ability to quickly use online
resources to find answers
* Critical thinking and problem solving
* Persistence and determination
* Willingness to utilize audio/visual tools to communicate with
customers
* Comfortable interacting with customers through video, in a
professional way that represents the Intuit TurboTax brand well
* Friendly and reassuring on camera
* Bilingual (English/Spanish) communication skills (written &
spoken) a plus
For internal use: tst assoc
How you will lead
* This is a seasonal position providing assistance to customers
both assisting them in preparing their own returns and/or fully
preparing customer tax returns
* Compiling/preparing tax returns for TurboTax Customers
* Gathering/organizing and accurately entering customer data in the
federal and state tax returns for review
* Communicate directly with the customer as needed
* Coordinate customer meetings and follow-up
* Communicate updates to credentialed tax experts on assigned
customers
* Will help customers who are working on their tax return with both
product/software inquiries, as well as with tax questions and
calculations
* Apply defined practices, procedures and company policies to
troubleshoot and resolve product and tax support customer
inquiries
* Will interact with customers utilizing strong written and verbal
skills as well as deep customer empathy
Typical Deliverables:
* Accurate and complete customer data entered in tax returns for
credentialed tax expert review
* High quality customer interactions and experiences
* Application of defined practices, procedures and company policies
to troubleshoot, resolve issues and address routine Tax Support
customer questions
* Proficient with technology and solid knowledge of computer
operations and software.
* Utilize and leverage government websites and toolkits to seek out
and deliver the right answer to the customer
* Document customer interactions
* Represent the Intuit TurboTax brand and spirit by demonstrating
empathy for the customer, empowering and partnering with the
customer, personalizing the experience, and providing them the
confidence that they can do their own taxes
Keywords: Intuit, Asheville , Experienced Tax Accountant - - 3+ tax seasons experience required, Accounting, Auditing , Bristol, North Carolina
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