Customer Service Representative
Company: Mullikin Group
Location: Duncan
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: We’re looking for a
Customer Service Representative (CSR) who is motivated to succeed ,
eager to grow , and passionate about helping customers . If you’re
a self-starter who thrives in a fast-paced environment, enjoys
connecting with people, and contributing to a positive team
culture, this could be your next great opportunity. Job Overview
The Customer Service Representative will serve as the first point
of contact for our customers. You’ll handle inbound and outbound
calls, schedule sales appointments, and support our sales and
operations team to ensure a seamless customer experience.
Candidates with experience using ServiceTitan are highly preferred.
Key Responsibilities Handle inbound and outbound calls with
professionalism and enthusiasm. Set and schedule sales appointments
with homeowners interested in our products and services. Use
ServiceTitan to manage customer information, track leads, and
schedule efficiently. Deliver friendly, knowledgeable support to
customers. Work closely with the sales team to ensure smooth
communication and appointment flow. Follow up on leads and
inquiries to help grow the company’s customer base. Maintain a
positive, solutions-focused attitude in every customer interaction.
Requirements: Qualifications Experience with ServiceTitan or
similar CRM/service management software. Proven experience in
customer service, especially handling inbound and outbound calls.
Experienced in scheduling or setting sales appointments. Strong
communication and interpersonal skills. Organized, dependable, and
comfortable multitasking in a fast-paced environment. Tech-savvy
and comfortable learning new software tools. A positive attitude
and a strong commitment to delivering outstanding customer service.
Eager to learn, grow, and contribute to a team that values
collaboration and success. Benefits Competitive hourly wage/salary
Performance-based incentives Supportive team environment with
opportunities for growth - we love promoting from within! Medical,
Dental, Vision, Disability, Life Insurance Flexible Spending
Account Health Savings Account Paid time off and paid holidays
401(k) with match W-2 Employee
Keywords: Mullikin Group, Asheville , Customer Service Representative, Customer Service & Call Center , Duncan, North Carolina
