Customer Service Representative

Company: E-Z Way Auto Sales
Location: Hickory
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Bonus based on performance Dental insurance Health insurance Vision insurance Join Our Team as a Customer Service Representative! Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? Were looking for a confident, motivated, and empathetic individual to join our team as a Customer Service Representative, where every interaction makes a difference. In this role, youll be building trust, resolving concerns, and guiding customers toward solutions that work for everyone. Whether you're arranging payments, answering questions, or navigating challenges, your communication skills and problem-solving mindset will be key to success. What Youll Do Proactively manage and monitor past-due accounts Investigate account details before initiating contact Communicate with customers to collect payments or negotiate plans Promote timely payments through clear, respectful outreach Handle inbound calls, process payments, and resolve inquiries Welcome and assist walk-in customers with professionalism Maintain detailed, accurate notes on customer interactions Escalate complaints to the appropriate supervisor or manager Prepare and send account status letters promptly What Were Looking For A self-starter who works well independently and collaboratively Excellent listening and communication skills Ability to receive and apply feedback constructively Strong critical thinking and problem-solving abilities Calm under pressure with a patient, empathetic approach Basic computer and typing proficiency Schedule & Compensation Work Hours: Monday to Friday Pay Structure: Base pay commission opportunities Location This is an in-person role at our office

Keywords: E-Z Way Auto Sales, Asheville , Customer Service Representative, Customer Service & Call Center , Hickory, North Carolina