Service Advisor
Company: FIELDS CHRYSLER JEEP DODGE
Location: Asheville
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Fields Chrysler Jeep Dodge RAM
of Asheville is seeing a positive team member to join our dynamic
dealership to provide a luxury experience to both our internal and
external customers! Our goal is to provide the best customer
experience and create life-long relationships. Being family owned
and operated, our culture and standards that define our day-to-day
beliefs encompass our Fields Five; Safety, Integrity, Courtesy,
Presentation, Efficiency. We have a common purpose to ensure
transparency and a collaborative environment where team members are
encouraged to express their ideas with a strong belief in promoting
from within the organization. As a Service Advisor, you will own
our customers’ experience in the service lane. You are the first
point of contact with our customers and will be well-versed in
product offerings, inventory needs, technician scheduling and
customer service. From greeting vehicle owners on the drive line to
explaining the repair process, our Service Advisors are true
professionals who enjoy helping others. We welcome individuals who
are new to the automotive industry but with previous roles in
customer service, retail sales, restaurant industry or hospitality.
Responsibilities Oversee flow of Drive Lane. Ensure that customers
receive prompt, courteous, and effective service. Take ownership of
the customer's experience by carrying out those additional
assignments that allow the dealership to leave a positive
impression with the customer. Provide concierge support for all
owner inquiries, whether phone or in person, to assure the customer
does not get mishandled Ensures that the daily inventory of
technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently Qualifications
Organized and friendly personality Demonstrated ability to manage
others Time management skills Fantastic communication skills with
your customers Professional, well-groomed personal appearance.
Acceptable motor vehicle driving record according to dealership
guidelines Willing to submit to a pre-employment background check
What We Offer Medical, Dental, Vision, Short- and Long-Term
Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time
Off, Paid Training, Employee vehicle purchase plans, Health and
wellness, Saturday Lunches, Sunday’s off, Discounts on products and
services Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions: while performing
the duties of the job, the employee is regularly required to stand;
walk; use hands to finger, and reach with hands and arms; climb or
balance; and talk or hear; frequently is required to stoop, kneel,
crouch, or crawl; occasionally required to sit; must regularly lift
and/or move up to 40 pounds; specific vision abilities required by
this job include close vision, and depth perception.
Keywords: FIELDS CHRYSLER JEEP DODGE, Asheville , Service Advisor, Customer Service & Call Center , Asheville, North Carolina
