Customer Support Representative
Company: Dodge Industrial, Inc.
Location: Simpsonville
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Job Title: Customer Support
Representative Location: Simpsonville, SC Reporting to: Inside
Sales Supervisor Job Summary: The Customer Support Representative
provides customer service excellence to authorized distributors,
OEMs, and end users, while supporting Dodge field sales engineers
to drive sales growth of mechanical power transmission products
domestically and internationally. As the central point of contact
for inquiries, you will provide solutions within your scope and
escalate issues as needed. This role is critical in ensuring Dodge
remains a leader in North American industrial automation. Key
Responsibilities: Customer Service Manage inbound customer requests
via multi-channel pathways. Respond promptly and professionally to
customers. Oversee all customer service requests to completion
(orders, quotes, returns, etc.). Teamwork Ensure continuous
customer support by filling in for teammates when needed. Provide
support for management issues as they arise. Ongoing Learning
Complete ongoing training on systems, products, and processes.
Apply critical thinking skills effectively. Organization Maintain
an efficient, clean, and clutter-free work environment. Organize
digital records for quick retrieval. Required Qualifications:
Proficiency in SAP, Salesforce, Microsoft Office, SharePoint,
DeliveryData, Kronos, UKG, and other internal tools. Ability to
organize, prioritize, and manage competing priorities. Strong
problem-solving and critical thinking skills. Effective
interpersonal skills for collaboration. Time management and
awareness of work in queue. Customer service experience with a
track record of handling inquiries and issues. Familiarity with
sales processes and procedures. Follow safety protocols and report
safety concerns. High School Diploma required; a bachelor’s degree,
mechanical product knowledge, and bilingual skills are a plus.
Physical Requirements: Sitting or standing for an 8-hour shift.
Working in an open office/cubicle environment. Ability to focus in
a fast-paced environment. Speaking in person and over the phone or
Microsoft Teams. Occasional lifting or carrying objects weighing
less than 10 lbs. Essential Job Functions Facilitate the order
process from beginning to end for distributors, OEMs, and sales
engineers. Answer basic technical questions using available
resources. Act as liaison between customers and field sales with
various departments. Expedite orders to meet customer demands.
Provide effective verbal and written communication. Utilize
problem-solving skills and show empathy to customers. Practice time
management and maintain awareness of work in queue. Support and
back up teammates during absences and training. Assist with issues
identified by management. Regular in-person attendance and
punctuality. Why Join Us? Work alongside a collaborative,
experienced leadership team Be part of an industry leader with a
strong brand reputation and an innovation-driven culture RBC
Bearings is an Equal Opportunity Employer, including disability and
protected veteran status. Equal Opportunity Employer This employer
is required to notify all applicants of their rights pursuant to
federal employment laws. For further information, please review the
Know Your Rights notice from the Department of Labor.
Keywords: Dodge Industrial, Inc., Asheville , Customer Support Representative, Customer Service & Call Center , Simpsonville, North Carolina
