Service Advisor - Bristol
Company: The Cole Family of Harley-Davidson Dealerships
Location: Bristol
Posted on: April 1, 2026
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Job Description:
Service Advisor Location: Harley-Davidson – Bristol, VA Are you
ready to take your career to the next level? Do you want to be a
part of the winning team? Looking for a change of scenery? Our
family of Harley-Davidson dealerships represents a multi-point
dealership family situated in the Southeast and Mid-Atlantic
regions. We are a well-established award-winning family of
dealerships who takes pride in offering superior customer service
and hiring experienced, knowledgeable team members. Our
Harley-Davidson dealership is now accepting applications for
full-time self-motivated Service Advisors who possess a
customer-focused attitude. An Equal Opportunity Employer Benefits:
401K Paid Vacation & Holidays Medical, Dental, Vision, Life,
Cancer, Accidental, and Disability Insurance Health Flexible
Spending Account Company Discounts Opportunities for growth and
professional development Position Summary: Service Advisor Become
skilled at assessing Harley-Davidson© motorcycles for repair,
customization, performance and maintenance, etc. Estimate costs and
completion times of service work, and clearly communicate them to
the customer, notifying the customers of any changes, delays, or
additional work needed. Open & close all customer paid, warranty,
and internal repair orders. Strategically assign jobs to
technicians based on skill level and project schedule. Review
work-in-progress to ensure quality and timeliness. Handle all
scheduling of customer appointments and follow up calls. Perform
cashier functions, as needed. Assist in maintaining a
smooth-running efficient service department with a high degree of
customer satisfaction. Promote additional services by communication
of service specials or additional work needed. Handle customer
complaints reasonably, showing empathy and a positive attitude, and
demonstrate our commitment to “Make Things Right”. Qualifications
and Job Requirements: Knowledge of Harley-Davidson motorcycle
servicing a major plus. Technical repair education through
Motorcycle Mechanics Institute or UTI also a major plus.
Exceptional customer service skills and attention to detail are a
necessity. Past experience as a Service Advisor or Service
Consultant go to the top of the list All statements made by
applicants for employment du ring the application will be checked
for accuracy. We offer equal employment opportunities to all
qualified persons without regard to race, color, sex (including
gender identity and sexual orientation), religion, age, national
origin, genetic information, citizenship status, marital status,
pregnancy (including childbirth, related medical conditions, and
lactation), physical or mental disability, past, present, or future
service in the Uniformed Services of the United States, or any
other basis prohibited by local, state, or federal law. If you need
help to fill out this application form or during any phase of the
application, interview, or employment process, please notify the
Human Resources Officer to discuss accommodations. The use of this
form does not mean there are positions open and does not obligate
us in any way.
Keywords: The Cole Family of Harley-Davidson Dealerships, Asheville , Service Advisor - Bristol, Customer Service & Call Center , Bristol, North Carolina
