Private Label Customer Service Representative

Company: American Leather Operations Llc
Location: Conover
Posted on: April 2, 2026

Job Description:

JOB TITLE: Private Label Customer Service Representative DEPARTMENT: Administration REPORTS : Private Label Customer Service Manager FLSA STATUS: Non-Exempt LOCATION: Corporate Campus, Conover N.C. SCHEDULE: Monday – Friday 8 am – 4:30 pm Overtime may be required beyond the posted work schedule and may vary on a weekly basis. Since 1969, the mission of LEE Industries has been to create innovatively styled, high-quality furnishings while adhering to a set of values that focus on our customer, the community, and the environment. Our love for furniture is contagious - that is why we are unable to resist creating the best upholstery product available, all made in the USA. LEE associates are our most valued asset. We would not be who we are today without them. We are successful because we have caring and highly skilled craftsmen that are the best in their field. LEE associates are offered the opportunity to learn and grow in their careers. SUMMARY The Customer Service Representative supports daily operational and administrative functions within the Private Label team. PRIMARY RESPONSIBILITIES Ability to multi-task in a fast-paced professional and concentrated environment. Respond to customer inquiries regarding shipping, availability, production availability, price quotes, and order status. Input repair orders using company software; input quotes and perform other data entry tasks. Demonstrate strong judgement in resolving customer issues in a timely and effective manner. Perform all other tasks and projects as assigned. KNOWLEDGE SKILLS & ABILITIES Minimum of three (3) years of customer service experience required; furniture manufacturing experience preferred. Excellent communication skills and organizational skills; strong attention to detail. Must be able to communicate effectively in English, both verbally and in writing, as required to perform the essential functions of the position and interact with customers, vendors, and internal teams. Proficiency in Microsoft Office (Word, Excel, and Outlook). Able to collaborate effectively with diverse teams across all organizational levels. Able to work independently. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: American Leather Operations Llc, Asheville , Private Label Customer Service Representative, Customer Service & Call Center , Conover, North Carolina