Application Support Engineer (Remote)

Company: Regional Management Corp
Location: Greer
Posted on: May 26, 2023

Job Description:

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities. As we continue to grow and become a national brand in consumer financing, we hope you'll consider us for future career opportunities.If you are looking to make a meaningful impact in people's lives by bringing a personal touch to finances, join our team today!Job PurposeThe Application Support Engineer will join a collaborative team who provides support to professionals on multiple business applications.Duties and Responsibilities

• Respond to incident tickets by communicating with the end users, gathering data, determining impact and priority of incident then work towards a resolution
• Works directly with Level One Business Support Teams
• Thoroughly troubleshoot incidents for quick resolution with or without vendor interaction
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Tech Leads and escalation resources when appropriate.
• Actively participate in triage meetings to share knowledge with other engineers in order to resolve customer solutions efficiently. Shares best practices with team members. Act as technical resource for broad and complex issues.
• Monitor application performance using various tools
• Support standard business process on a repeatable schedule
• This position requires inclusion in a support rotation with other team members
• Supports the Configuration Management of various Applications within the RMC environment
• Participate in the testing process through test review and analysis, test witnessing and certification of software.
• Participate in daily planning meetings (if required) using the Agile Kanban methodology
• Adhere to standard operating procedures for Release Management, Incident & Change Management
• Provide technical support to project team members.
• Other duties as assigned by LeadershipMinimum Qualifications
  • Bachelor's degree in Computer Science or related field or equivalent experience.
  • 2-4 years of software lifecycle development
  • Experience working with an IT service management solution and following a structured change management process
  • Strong in development frameworks including .NET, C#, Visual Basic.
  • Knowledge of MS Office products (Outlook, Word, Excel) is highly suggested
  • Strong in Microsoft SQL Server
  • Solid troubleshooting and problem solving experience required
  • Ability to communicate effectively with end users with strong service orientation
  • Proficient understanding of code versioning tools like Git, Bit Bucket, etc.
  • Must pass drug screen and other pre-employment screeningsPreferred Qualifications
    • Graduate degree and/or technical certifications.
    • Previous experience in consumer finance industry.
    • Financial Services Background helpful.
    • Experience working with Loan Management Systems a plusCritical Competencies
      • Strong analytical and problem-solving skills.
      • Ability to adjust to a rapidly changing work environment.
      • Works in a collaborative environment, Self-Organized, Execution Driven, ability to multi-taskWorking ConditionsThis position primarily works in an office environment, sitting at a desk, working on a computer.Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

Keywords: Regional Management Corp, Asheville , Application Support Engineer (Remote), Engineering , Greer, North Carolina