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Assistant General Manager

Company: Hilton Garden Inn
Location: Asheville
Posted on: March 24, 2020

Job Description:

Hilton Garden Inn 309 College Street Asheville, NC 28801 - Position Summary - The Assistant General Manager is responsible for providing leadership throughout all divisions of the hotel. The AGM is the "Master Recruiter" - of the property and leads all efforts in recruitment, hiring, and training. The AGM is considered the "coach" - of the property and must be able to motivate and inspire team members to provide outstanding guest services. - - Responsibilities - Recruiting and Human Resource Management - - Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments, including food and beverage staff; providing orientation for all new employees. - - Monitoring and effectively forecasting hotel's employee staffing needs - - Adhering to all recruitment and hiring guidelines - - Completing work schedules for front office department staff in a timely and effective manner - - Reviewing and approving employees' timecards - - Enforcing and leading all training and development efforts throughout the hotel - - Embracing, enforcing, and promoting the QTR culture to all departments and employees - - Embracing and demonstrating the core ideology daily - - Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance. Encouraging and promoting teamwork. Setting a positive example for all subordinates. - - Conducting and/or participating in regular employee meetings - - Effectively delegating projects and duties as needed - - - Hotel Operations - - Knowledge of and ability to complete all hotel reports - - Has a basic operational knowledge of all departments - - Enforcing all safety policies in the hotel and promoting safety through safety committee meetings regularly - - Has a strong knowledge of brand standards and programs - - Making sound decisions and identifying problems and offering solutions - - Demonstrating knowledge of O&R and brand success plans - - Ensuring the follow through of O&R - - Maintaining daily processes and checklists - - Understanding and completing all month end requirements - - Ensuring the property is prepared at all times for the quality assurance audit and has full knowledge of all standards for the brand - - Organizing and completing daily deposits - - - Budgeting and Financial Management - - Operating efficiently under budgetary guidelines - - Producing financial reports accurately and on a timely basis as needed - - Monitoring and ensuring all cash control procedures are in place - - - Customer Service - - Is committed to making every guest happy. Listening and responding promptly to guest complaints and maintaining customer service as a driving philosophy of the property - - Providing information to guests about hotel policies, services, and amenities - - Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.) - - - Community Relations - - Maintaining active involvement in community and industry organizations - - Participating in community activities, employee activities, and guest events - - Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce - - - Accounts Receivable and Accounts Payable - - Completing all accounting procedures for the property - - Managing A/R and A/P appropriately - - Organizing all payables in a timely and effective manner - - Requirements - Prior supervisory experience is required - prior hospitality experience is strongly preferred - Prior training, recruiting, and onboarding experience is preferred - Strong initiative and work ethic - Punctual , reliable, and regular attendance - Customer-service oriented - Strong attention to detail, multitasking, and organizational skills - Ability to work in a fast-paced environment - Excellent communication skills - verbal and written - Excellent interpersonal skills and relationship building skills - Excellent time and project management skills -

Keywords: Hilton Garden Inn, Asheville , Assistant General Manager, Executive , Asheville, North Carolina

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