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Director Client Management (Pharmacy Benefit Management)

Company: Change Healthcare
Location: Asheville
Posted on: March 25, 2020

Job Description:

Transforming the future of healthcare isn t something we take lightly. It takes teams of the best and the brightest, working together to make an impact. As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities. Here at Change Healthcare, we re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you re ready to embrace your passion and do what you love with a company that s committed to supporting your future, then you belong at Change Healthcare. Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.Empower Your Future. Make a Difference. This position is an experienced IT audit professional expected to independently participate in and lead audits, while providing technical guidance to the Audit team. As the lead, plans and executes audits under minimal supervision and responsible for the development and execution of audit programs, procedures and ensuring the quality of work performed. Demonstrates the ability to multitask responsibilities outside the bounds of the audit and participates in cross functional teams. POSITION SUMMARY The Director Client Services/Product Support reports to the Senior Vice President of Operations and is responsible for day-to day customer support activities for a division/suite of products in close collaboration with the general manager/BU team. As a key member of the operations leadership team, this role will be responsible for managing and developing leaders within the team. This team will play a key role in driving the growth of business through operational efficiency, process improvement, automation, development of new service delivery options, revenue generating activities and a unified customer experience.. MINIMUM JOB Qualifications Education / Training: * Bachelor s degree required * Master s degree preferred Business Experience: * A minimum of 8 years of contact center operations experience * Healthcare network operations experience preferred * A minimum of 5 years management experience * Experience with Lean Six Sigma methodologies strongly preferred Specialized Knowledge / Skills: * Strong analytical and problem-solving skills * Ability to collaborate across the organization to accomplish goals * Working knowledge of healthcare information systems and knowledge of MPT products and services * Strong conflict management and customer service skills * Proficient at executing when experiencing multiple competing priorities * Strong interpersonal and communication skills * The ability to build relationships across the organization and collaborate to accomplish goals * Client management and relationship building * Executive-level presentation skills * Experience with financial planning and strategy * Experience with quality management * Experience with performance management * Experience with Workforce Management, telephony, call center best practices and policies * Project Management and Lean Six Sigma practical experience Leadership Competencies: * Customer Focus all actions focused on highest level of customer experience management with extreme bias toward proactive and effective service delivery * Strategic thinking:capable of providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues. * Driving results:results-oriented style with a high degree of analytical ability and proven problem- solving skills. * Leading change:ability to thrive and quickly adapt to change, leading others through change in a dynamic, fast-paced industry and work environment. * Leading people:ability to manage a team, recruit and retain top talent, build consensus, and rally members to achieve results. Ability to gain insights through relationships with front-line and mid-level personnel. * Collaborating and influencing:effectively builds strong relationships and partnerships within and outside of the company. Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with all levels of team members, including front-line and mid-level personnel. Able to effectively navigate within a matrixed corporate structure. * Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with front-line and mid-level personnel. Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https:// and the supplemental information at pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted. Click here transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy. Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Asheville , Director Client Management (Pharmacy Benefit Management), Executive , Asheville, North Carolina

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