Director of Delivery

Company: 10Pearls
Location: Rosedale
Posted on: February 25, 2021

Job Description:

10Pearls is an award-winning end-to-end digital innovation company that helps businesses imagine and build the future. We partner with businesses to help them transform, scale and accelerate by adopting digital and exponential technologies. Our work has ranged from creating highly usable, secure digital experiences, mobile and software products, to helping businesses modernize through cloud adoption and development and the digitalization of their business processes. Our clientele is highly diverse, including Global 1000 enterprises, mid-market businesses, and even high growth start-ups. But those are just the facts. What makes us unique is that we have true heart and soul. We have a strong focus on a double bottom line and actively support and engage with the communities where we live and work to make the world a better place. In a nutshell, we believe in doing well, while doing good and know how to balance the two.10Pearls is headquartered in the Washington DC Metro area with offices globally in South America, Europe, and Asia. Our employees are intelligent, passionate, hardworking, and drive innovative thinking to solve challenging problems for our clients. Our employees from all over the world and have highly diverse backgrounds and perspectives. On top of all that, they are good people who want to help each other grow and succeed.We are growing rapidly, but looking for the right people to join the team. If you are looking for a challenging professional growth opportunity, have an entrepreneurial spirit, high energy and want to work with others that share your values, we would love to meet you! Please feel free to learn more about us at https://10pearls.com/aboutAbout the Role:The Director of Delivery is responsible for overseeing the entire customer journey from start to finish. You will work closely with stakeholders, design, and technical teams nurturing long-lasting relationships and exceeding customer expectations. You'll be responsible for guiding the product delivery teams to a successful delivery of custom software and mobile solutions while growing current accounts and farming for new business.We're looking for well-rounded individuals with a technical background with product and project management experience with additional experience in a technology services company.What You'll Be Doing:* Creating and guiding a seamless hand-off process from sales to delivery teams * Managing the creation and delivery of proposals, statements of work, and other relevant contracts * Overseeing and managing the hiring needs of the delivery organization * Managing any vendor/contractor relationships related to delivery * Participating in presales activities * Building relationships with executive sponsors and serving as an escalation point, if needed * Partnering with 10Pearls' Practice Leaders to develop strategies for delivering measurable results across multiple clients and standardize deliverables across all engagements * Developing client satisfaction surveys * Institutionalizing a cross-sell/upsell footprint within an account, fostering a culture by which delivery quality creates supplemental opportunities for additional business * Driving consistent account development while being held accountable to goals and metrics tied to organic account growth * Facilitating weekly client/project reviews as well as quarterly business reviews (QBR) with the executive leadership team * Providing critical financial and operational information to the executive leadership team and making actionable recommendations on business strategy and delivery operations What Our Team is Looking For:* 10 years' work experience, with at last 5 years in a leadership role within a delivery-focused consulting or digital marketing agency* A Bachelor's degree, MBA preferred * Strong remote team leadership qualities* Ability to work independently and across many time zones* Previous experience successfully restructuring or reorganizing an organization * Proven experience growing accounts and related revenue within a professional services organization * Previous experience building and leading digital delivery teams in a services organization * A Bachelor's degree, MBA preferred * Willingness to travel approximately 20% We Offer a Competitive Compensation Package, Including Full Benefits.* Medical, Dental, Vision * FSA, Medical and Dependent Coverage * HSA (for the high deductible health plan option) * Telemedicine Program (for those enrolled in Medical) * Basic Life & Accidental Death & Dismemberment Insurance * Voluntary Life & Accidental Death & Dismemberment Insurance, both employee and dependents * Short Term Disability * Paid parental leave * Group Long Term Disability * Voluntary Critical Illness, Cancer, and Hospital Indemnity Insurance * 401(k) (up to 4% employer match, no vesting schedule) * Onsite Gym (post-COVID!) * Onsite cold-brew coffee * Fully paid parking onsite * Extracurricular activities, both fun and community service * Employee Resource Groups* Employee Referral program 10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.Powered by JazzHRhW9C67NDw1

Keywords: 10Pearls, Asheville , Director of Delivery, Executive , Rosedale, North Carolina