Director of Delivery
Company: 10Pearls
Location: Rosedale
Posted on: February 25, 2021
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Job Description:
10Pearls is an award-winning end-to-end digital innovation
company that helps businesses imagine and build the future. We
partner with businesses to help them transform, scale and
accelerate by adopting digital and exponential technologies. Our
work has ranged from creating highly usable, secure digital
experiences, mobile and software products, to helping businesses
modernize through cloud adoption and development and the
digitalization of their business processes. Our clientele is highly
diverse, including Global 1000 enterprises, mid-market businesses,
and even high growth start-ups. But those are just the facts. What
makes us unique is that we have true heart and soul. We have a
strong focus on a double bottom line and actively support and
engage with the communities where we live and work to make the
world a better place. In a nutshell, we believe in doing well,
while doing good and know how to balance the two.10Pearls is
headquartered in the Washington DC Metro area with offices globally
in South America, Europe, and Asia. Our employees are intelligent,
passionate, hardworking, and drive innovative thinking to solve
challenging problems for our clients. Our employees from all over
the world and have highly diverse backgrounds and perspectives. On
top of all that, they are good people who want to help each other
grow and succeed.We are growing rapidly, but looking for the right
people to join the team. If you are looking for a challenging
professional growth opportunity, have an entrepreneurial spirit,
high energy and want to work with others that share your values, we
would love to meet you! Please feel free to learn more about us at
https://10pearls.com/aboutAbout the Role:The Director of Delivery
is responsible for overseeing the entire customer journey from
start to finish. You will work closely with stakeholders, design,
and technical teams nurturing long-lasting relationships and
exceeding customer expectations. You'll be responsible for guiding
the product delivery teams to a successful delivery of custom
software and mobile solutions while growing current accounts and
farming for new business.We're looking for well-rounded individuals
with a technical background with product and project management
experience with additional experience in a technology services
company.What You'll Be Doing:* Creating and guiding a seamless
hand-off process from sales to delivery teams * Managing the
creation and delivery of proposals, statements of work, and other
relevant contracts * Overseeing and managing the hiring needs of
the delivery organization * Managing any vendor/contractor
relationships related to delivery * Participating in presales
activities * Building relationships with executive sponsors and
serving as an escalation point, if needed * Partnering with
10Pearls' Practice Leaders to develop strategies for delivering
measurable results across multiple clients and standardize
deliverables across all engagements * Developing client
satisfaction surveys * Institutionalizing a cross-sell/upsell
footprint within an account, fostering a culture by which delivery
quality creates supplemental opportunities for additional business
* Driving consistent account development while being held
accountable to goals and metrics tied to organic account growth *
Facilitating weekly client/project reviews as well as quarterly
business reviews (QBR) with the executive leadership team *
Providing critical financial and operational information to the
executive leadership team and making actionable recommendations on
business strategy and delivery operations What Our Team is Looking
For:* 10 years' work experience, with at last 5 years in a
leadership role within a delivery-focused consulting or digital
marketing agency* A Bachelor's degree, MBA preferred * Strong
remote team leadership qualities* Ability to work independently and
across many time zones* Previous experience successfully
restructuring or reorganizing an organization * Proven experience
growing accounts and related revenue within a professional services
organization * Previous experience building and leading digital
delivery teams in a services organization * A Bachelor's degree,
MBA preferred * Willingness to travel approximately 20% We Offer a
Competitive Compensation Package, Including Full Benefits.*
Medical, Dental, Vision * FSA, Medical and Dependent Coverage * HSA
(for the high deductible health plan option) * Telemedicine Program
(for those enrolled in Medical) * Basic Life & Accidental Death &
Dismemberment Insurance * Voluntary Life & Accidental Death &
Dismemberment Insurance, both employee and dependents * Short Term
Disability * Paid parental leave * Group Long Term Disability *
Voluntary Critical Illness, Cancer, and Hospital Indemnity
Insurance * 401(k) (up to 4% employer match, no vesting schedule) *
Onsite Gym (post-COVID!) * Onsite cold-brew coffee * Fully paid
parking onsite * Extracurricular activities, both fun and community
service * Employee Resource Groups* Employee Referral program
10Pearls is an Equal Opportunity Employer and is committed to
maintaining a diverse workplace.Powered by JazzHRhW9C67NDw1
Keywords: 10Pearls, Asheville , Director of Delivery, Executive , Rosedale, North Carolina
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