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Executive Director - Assisted Living

Company: Harmony Senior Services
Location: Asheville
Posted on: November 22, 2021

Job Description:

Why Harmony? 401k + Fulltime & Part-time Benefits Packages
Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!)
Training, Development & Career Laddering
Great work-life balance
Flexible Scheduling
Telehealth + Flex Spending + Health Savings Account Options
Job Description

STATEMENT OF JOB:

The Executive Director shall have full responsibility for the operation and management of the community and for all marketing, business, and financial functions of the community in accordance with the policies of the management company, the Owners, and Federal/State/Local laws and regulations.

Responsibilities include but are not limited to:

Human Resources: Oversee all hiring practices to ensure that the facility is in compliance with local, state and federal laws
Approve all hires and terminations
Ensure that staff is hired within budgetary guidelines
Oversee an effective orientation and in-service training program in compliance with company guidelines
Oversee an effective employee recognition program in compliance with company guidelines
Seek out and utilize community resources and support services, such as behavioral health providers, home health agencies, and professional senior service groups, to enhance resident care
Demonstrate good customer service and the "Harmony Attitude" at all times
Oversee a weekend manager-on-duty program
Staff Meetings: Oversee Daily Stand-Up Meeting (15 minutes) to include brief updates from each department head on the day's events/needs
Oversee Weekly department head meeting (Once per month this meeting is devoted to safety issues)
Oversee monthly full staff meetings to include employee recognition and in-service training
Conduct one-on-one meetings with department heads as needed
Conduct weekly in-house care plan meeting with HCC, CNA/Med Tech, Dietary rep to identify resident changes and update ISP's if necessary
Financial Management: Participate in preparation of the community budget
Train all department heads on maintaining a budget by utilizing budget spend down sheets and oversee budgetary compliance in each department
Review monthly financials with all department heads and prepare a variance report in keeping with company guidelines. Develop plans of correction as needed
Maintain oversight of all financial monitoring tools/reports review with appropriate personnel
Lead approval process for all contracts for any services in the community
Approve and initial all A/P invoices
Review daily staffing tool to ensure that hourly staffing is within budget
Review A/R each month and ensure appropriate follow-up for all delinquent accounts
Regulatory Issues: Comply with all local/state/federal regulations and stay aware of relevant changes and updates
Plan for and manage the survey process and prepare all plans of correction
Maintain good relations with Local/State regulatory agencies
Participate in industry organizations to stay abreast of local/state/federal issues/trends
Requirements

Risk Management: Oversee the completion of all risk assessments and necessary family and physician communication for at-risk residents
Oversee corporate and state compliance with incident reporting guidelines
Ensure all staff, residents, and visitors follow established safety regulations to include: fire safety/prevention, smoking regulations, infection control, etc
Marketing: Maintain or exceed budgeted occupancy
Oversee the development and implementation of the marketing plan: Co-chair the marketing team and participate in all meetings
Ensure successful use of all marketing tracking systems
Review all marketing reports
Make at least three outreach referral contacts weekly and attend local networking groups monthly
Conduct marketing tours to prospects as needed

Resident and Family Relations: Sustain good resident relations through daily visits; monitor resident and family morale
Oversee monthly Resident Council Meetings
Oversee Resident and Family Grievance Process
Oversee resident move-in process to ensure smooth transition for all new residents and their families
Oversee resident satisfaction survey program and call families to address any concerns noted or when a survey is not returned
Oversee Family Email Program
Oversee community/family events
Coordinate discharge planning with resident/family/HCC and marketing
Ensure enforcement of Resident Bill of Rights
Environment/Physical Plant: Make daily rounds to ensure that the building is clean and furniture is placed appropriately
Oversee the routine and preventative maintenance programs
Oversee Capital Improvement projects as needed
Conduct weekly community walk-through with Maintenance Director
Requirements: Bachelor's degree with a minimum of 3 years' experience working as an Executive Director
Must hold current administrative license for the state in which the position is located
Demonstrated success managing all aspects of senior community operations
Strong sales leadership
Ability to build relationships with community groups that will help grow census
Strong customer service skills with ability to problem solve
Ability to lead a management team and promote staff development
Demonstrated record of financial management proficiency
Ability to prioritize and manage multiple projects simultaneously
Thorough knowledge of state/federal regulations
To ensure timely response to community emergencies on weekends or after hours, Executive Director must live within a thirty (30) mile radius of their assigned community.
Ability to work flexible hours to include evenings and weekends
Must be able to lift, carry, and push up to 25lbs

Keywords: Harmony Senior Services, Asheville , Executive Director - Assisted Living, Executive , Asheville, North Carolina

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