Customer Account Manager
Posted on: January 15, 2022
As a worldwide marketing solutions partner our goal is to help
our clients win every day. We use our data-driven, integrated
marketing platform, with a strong foundation in print, to help
clients reduce complexity, increase efficiency and enhance
marketing spend effectiveness. We've built a rich history by
believing in our people, allowing them to act like owners and take
charge of their own success. Whether you're an operator, sales
representative, a graphic artist or a clinician, we're all driven
to perform at our best - for ourselves and our clients. We're a
company with a soul and a belief that we can always create a better
Quad Packaging, a business unit of Quad, is seeking a folding
carton Account Manager. As a market leader in books, magazines,
catalogs and newspaper inserts, Quad has expanded its operations to
include commercial printing and packaging. With equipment that
includes large format offset printing, foil stamping, embossing,
coating and folding carton converting, combined with interactive
print solutions and extensive media offerings we can provide unique
value to our folding carton customers.
The Account Representative plays an instrumental role as the
liaison between the customer, sales reps, and all production areas.
The Account Representative will handle projects from receipt of
order through final shipment, and will assist in troubleshooting
and monitoring job progress through final invoice.
The Account Representative is responsible for understanding the
customer's expectations, and for advocating for the successful
completion of the job within the plant. The Account Representative
responsibilities are extremely detailed oriented; the Account
Representative enters job specifications in the ERP, and
communicates with various operational areas verbally and through
the job ticket.
Account Representatives are key representatives in Quad's endeavor
to deliver "Best in Class" service. Meeting customers' needs
through quality production and on time delivery, Making it easy to
do business with Quad through providing responsive internal and
external communication, and Making it enjoyable to do business with
us through a positive, "Can Do" approach creates lasting
relationships where customers will continue to view Quad as their
lead Specialty Print Partner.
Assist in building strong relationships with customers by working
through internal systems and processes to meet their
Advocates for Customer (internal or external) through the
Collaborate with a network of support resources to satisfy customer
Understand and leverage basic company offerings and recommends
solutions to achieve customer's objectives.
Responsible for seamless and transparent execution from order
acceptance through final product delivery (ship/mail).
Review order and verify client materials (art/data) and
specifications with customer and internal processing
Review the estimate to determine appropriate production plan. If no
estimate is available work with pre-press and manufacturing
department leads to determine the best way to produce the
Work with plant scheduler to provide customer a schedule that is
agreeable and workable for the plant. Monitor schedule to ensure
timely receipt of client materials and approvals to enable
adherence to schedule and delivery commitments.
Timely updates to ensure customer changes are communicated,
captured and billed.
Assist in the development and maintenance of customer profiles to
document knowledge of customer expectations and critical components
of customer requirements.
Able to marshal the appropriate resources to ensure their client's
work is executed and can clearly identify when to seek assistance
from internal experts when customer specification changes
Confirm that the estimate and/or pricing meets the specifications
of the actual production order. If it does not, resubmit the
pricing and advise the sales team as needed.
Participate in customer onboarding meetings /process
Participate in internal pre-production meetings to discuss orders
and their specifications
Accurate and complete job specs entered into the ERP system.
Highlight all critical components, customer concerns and
Communicate any issues with art/data files to the customer along
with proposed solutions/options.
Demonstrated commitment to service excellence and customer
2+ years experience as an Account Representative in
Demonstrated ability to successfully complete multiple tasks and
responsibilities by managing priorities and maintaining schedule
Excellent verbal and written communication skills to effectively
interact with all levels of the organization and internal or
external clients and prepare professional correspondence (emails,
letters, and reports)
Self-starter and decision maker, who can effectively execute work
to achieve objectives.
Proficient personal computer skills including ERP systems
Demonstrated commitment to team-work; a collaborative approach
Additional Company Information:
We offer excellent benefits to eligible employees, including
401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values
diversity. We are committed to creating a place of belonging - a
space where employees do not need to sacrifice who they are to
exist and grow in our workplace. Quad does not discriminate on any
unlawful basis including race, religion, color, national origin,
disability, gender, gender identity, sexual orientation, age,
marital status, veteran status, genetic information, or any other
basis prohibited by applicable federal, state, or local laws. Quad
also prohibits harassment of applicants and employees based on any
of these protected categories.
Drug Free Workplace
Keywords: Quad, Asheville , Customer Account Manager, Executive , Spindale, North Carolina
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