Company: ECR Software Corporation
Posted on: September 24, 2022
JOB SUMMARY / DESCRIPTIONThe Project Manager position is
responsible for the project management services ECRS provides for
Point-of-Sale rollouts to ensure that the customer implementation
process runs efficiently and meets expectations. The Project
Manager works as a liaison between the ECRS Sales, Deployment,
Support, Services, Development, and Marketing departments and the
customer. The Project Manager coordinates all installation-related
activities for new and existing customers that require on-site
management including, but not limited to, database construction,
credit card processing setup, register area preparation, and
networking and power management.RESPONSIBILITIES
- Organize introductory meetings with
the Sales Executive and customer to understand and review the
project once a signed contract and deposit are received.Work with
assigned customer accounts to determine goals and objectives.
- Create and assign project issues with clear goals and
associated target dates for each implementation task. These issues
must be monitored and updated on a regular basis providing pressure
and/or information as needed.Create ECRS Support Desk issues as
needed and monitor communication and updates until resolved during
the installation process.Schedule and coordinate meetings with the
customers on a regular basis. Each meeting will require an agenda
outlining the topics to be discussed as well as detailed action
steps captured during the meeting and communicated prior to ending
the meeting.Work with the Deployment and Inventory departments to
ensure that the equipment is pulled and staged in accordance with
customer's requirements prior to shipment.Assist with documenting
specific customer requirements when new product enhancements are
required. Work with the Development and Sales teams to prepare
estimates and specifications following the Contractual Commitment
Corporate Policy. Manages timelines for contractual commitments and
keeps customer informed.Manage phased rollouts for multi-store
sites that require multiple on-site visits for installation and
training.Schedule onsite and/or remote resources to meet the
implementation schedule. Update and report on project installation
schedules on a weekly basis in order to deconflict resource
conflicts.Conduct post-implementation project summary meetings with
customers to review the process, project results, and customer
satisfaction level with the project execution prior to closing each
- Two-year degree or equivalent prior experience.
- Business or IT courses are a plus.
- PMP Certification a plus.
- Planning and project management experience.
- Self-starter / self-motivated.
- Excellent oral and written communication skills.
- Extremely strong organizational skills.
- Strong understanding of timeline commitments and
- Strong personal desire to produce high quality work.
- Ability to manage multiple priorities with the flexibility to
meet changing needs. ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN
THE UNITED STATES.ABOUT ECRS:ECRS is a fast-paced, progressive
technology company with a wide range of opportunities for
quality-oriented, career-minded individuals. Geographically
situated in the heart of the Blue Ridge Mountains, ECRS offers the
unique opportunity high-tech career in a resort college town
setting. The ECRS family is made up of energetic, outgoing
professionals who love what they do for a living. They are
courteous, knowledgeable people who strive for excellence in
everything they do. ECRS employees work together in dynamic teams
to create, sell, install, and support our best-in-class retail
automation solutions.ECRS is a no-mask requirement and
no-vaccination requirement culture.We believe that acceptance of
diversity is a key reason as to why we're successful. All qualified
applicants who can demonstrate integrity and competence will
receive consideration for employment and advancement without regard
to race, color, religion, gender, gender identity, sexual
orientation, disability, age, political affiliation, or national
Keywords: ECR Software Corporation, Asheville , Project Manager, Executive , Boone, North Carolina
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