Outlet Store Manager
Company: Talbots
Location: Bristol
Posted on: January 27, 2023
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Job Description:
POSITION SUMMARY:
At Talbots, we help our customers look and feel their best. The
Talbots Outlet General/Store Manager (GM/SM) leads a team in
creating a hospitable environment for customers and associates
alike. The GM/SM is a role model for creating exceptional customer
experiences. The GM/SM is responsible for attracting and building a
high-performance team, balancing the operational energy with
selling energy necessary to create exceptional experiences for our
customers and driving the business forward within his/her
store.
The GM is responsible for leading the activities within a higher
volume store, a multiple concept store and/or a multiple location
store.
REQUIREMENTS:
Embodies the leadership skills needed to attract and build a
high-performance team.
Is customer-centric and understands the importance of creating
exceptional customer experiences.
Driven to create, build and cultivate relationships with customers
and associates.
Ambitious and enthusiastic in creating an environment for both the
store and team to succeed.
Reinforces consistent selling and operational standards while
creating a "customer first" environment through coaching, training
and accountability.
Demonstrates excellent communication skills, a high level of
integrity, fiscal responsibility, critical thinking, and leadership
courage.
Has strong organizational skills and the ability to multi-task in a
fast paced, ever-changing environment.
Professional, assertive and friendly with the ability to make
decisions independently.
PRINCIPAL ACCOUNTABILITIES:
Leadership:
Model professionalism, strong work ethic, integrity and respect for
others creating an environment that positions Talbots as an
employer of choice.
Educate, coach, mentor and inspire all store associates based on
their individual strengths, opportunities and needs. This includes
onboarding new talent, sharing wardrobing /fashion trends, driving
key performance indicators, etc.
Model HER selling behaviors to drive a sustainable sales trend.
Create a collaborative, team environment where all associates are
held accountable and proud to uphold the same standards, policies
and procedures.
Provide ongoing coaching and feedback and address
performance/disciplinary/termination actions when required.
Business Acumen:
Stay abreast of the business and competitive landscape, fashion
trends and key business drivers to strategically identify
opportunities that will maximize sales and ensure financial goals
are achieved.
Assess team and create appropriate balance within the store to
successfully service the customer, manage payroll/staffing schedule
and optimize sales.
Analyze store reports to optimize performance, take action and give
direction based on business trends.
Creating the Customer Experience:
Capable of creating a selling culture where all associates align
around the needs of our customers.
Use company resources and personal leadership to facilitate and
sustain a strong selling environment that holds associates
accountable for exceeding productivity standards.
Professionally represent the Talbots brand image and ensure all
associates meet same standards.
Operations:
Plan and prioritize tasks and responsibilities to meet the needs of
the business.
Protect company assets and maintain a safe work environment.
Ensure compliance of all company policies and procedures as well as
local, state, and federal employment laws.
QUALIFICATIONS:
Minimum of four years of leadership experience preferred. Specialty
retailing experience preferred.
Able to effectively select, lead and develop a team of 15-30
associates.
Strong sales experience required with demonstrated ability to meet
or exceed performance standards.
An essential function of the job is the ability to work a flexible
schedule based on the needs of the business including
opening/closing shifts as well as weekends and holidays.
An essential function of the job is the ability to move about in a
store including standing, walking, kneeling, stooping, climbing
ladders, using stairs, carrying, bending, stretching, twisting, or
reaching out with the body, arms, or legs, pulling and lifting
objects up to 40 pounds. Sometimes these movements are made quickly
and repeatedly.
An essential function of the job is the ability to navigate
computer/handheld systems with intermediate computer and
keyboarding skills.
Able to work cooperatively in a diverse work environment.
Flexible to occasional travel.
Open to relocating for opportunities in other areas of the
business.
High school degree required. College degree preferred.
Note: This position description is intended to describe the general
nature of work being performed by associates assigned to this job.
It is not intended to be inclusive of all duties and
responsibilities and is subject to change.
Internal Description
POSITION SUMMARY:
At Talbots, we help our customers look and feel their best. The
Talbots Outlet General/Store Manager (GM/SM) leads a team in
creating a hospitable environment for customers and associates
alike. The GM/SM is a role model for creating exceptional customer
experiences. The GM/SM is responsible for attracting and building a
high-performance team, balancing the operational energy with
selling energy necessary to create exceptional experiences for our
customers and driving the business forward within his/her
store.
The GM is responsible for leading the activities within a higher
volume store, a multiple concept store and/or a multiple location
store.
REQUIREMENTS:
Embodies the leadership skills needed to attract and build a
high-performance team.
Is customer-centric and understands the importance of creating
exceptional customer experiences.
Driven to create, build and cultivate relationships with customers
and associates.
Ambitious and enthusiastic in creating an environment for both the
store and team to succeed.
Reinforces consistent selling and operational standards while
creating a "customer first" environment through coaching, training
and accountability.
Demonstrates excellent communication skills, a high level of
integrity, fiscal responsibility, critical thinking, and leadership
courage.
Has strong organizational skills and the ability to multi-task in a
fast paced, ever-changing environment.
Professional, assertive and friendly with the ability to make
decisions independently.
PRINCIPAL ACCOUNTABILITIES:
Leadership:
Model professionalism, strong work ethic, integrity and respect for
others creating an environment that positions Talbots as an
employer of choice.
Educate, coach, mentor and inspire all store associates based on
their individual strengths, opportunities and needs. This includes
onboarding new talent, sharing wardrobing /fashion trends, driving
key performance indicators, etc.
Model HER selling behaviors to drive a sustainable sales trend.
Create a collaborative, team environment where all associates are
held accountable and proud to uphold the same standards, policies
and procedures.
Provide ongoing coaching and feedback and address
performance/disciplinary/termination actions when required.
Business Acumen:
Stay abreast of the business and competitive landscape, fashion
trends and key business drivers to strategically identify
opportunities that will maximize sales and ensure financial goals
are achieved.
Assess team and create appropriate balance within the store to
successfully service the customer, manage payroll/staffing schedule
and optimize sales.
Analyze store reports to optimize performance, take action and give
direction based on business trends.
Creating the Customer Experience:
Capable of creating a selling culture where all associates align
around the needs of our customers.
Use company resources and personal leadership to facilitate and
sustain a strong selling environment that holds associates
accountable for exceeding productivity standards.
Professionally represent the Talbots brand image and ensure all
associates meet same standards.
Operations:
Plan and prioritize tasks and responsibilities to meet the needs of
the business.
Protect company assets and maintain a safe work environment.
Ensure compliance of all company policies and procedures as well as
local, state, and federal employment laws.
QUALIFICATIONS:
Minimum of four years of leadership experience preferred. Specialty
retailing experience preferred.
Able to effectively select, lead and develop a team of 15-30
associates.
Strong sales experience required with demonstrated ability to meet
or exceed performance standards.
An essential function of the job is the ability to work a flexible
schedule based on the needs of the business including
opening/closing shifts as well as weekends and holidays.
An essential function of the job is the ability to move about in a
store including standing, walking, kneeling, stooping, climbing
ladders, using stairs, carrying, bending, stretching, twisting, or
reaching out with the body, arms, or legs, pulling and lifting
objects up to 40 pounds. Sometimes these movements are made quickly
and repeatedly.
An essential function of the job is the ability to navigate
computer/handheld systems with intermediate computer and
keyboarding skills.
Able to work cooperatively in a diverse work environment.
Flexible to occasional travel.
Open to relocating for opportunities in other areas of the
business.
High school degree required. College degree preferred.
Note: This position description is intended to describe the general
nature of work being performed by associates assigned to this job .
click apply for full job details
Keywords: Talbots, Asheville , Outlet Store Manager, Executive , Bristol, North Carolina
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