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Manager of Quality Improvement Implementation - Asheville

Company: MAHEC, Mountain Area Health Education Center
Location: Asheville
Posted on: May 26, 2023

Job Description:

MAHEC is growing! We are seeking to add a Manager of Quality Improvement Implementation to our Quality Improvement team.
Project-oriented, eager to solve problems, and create efficiency, the QII Manager will manage and lead organizational initiatives for Quality and Process Improvement programs to achieve strategic operational goals and objectives.

  • Responsible for the leadership and ongoing development of MAHEC's embedded Quality Improvement (QI) Coordinators
  • Plans, coordinates and oversees the cross-disciplinary development, implementation, and measurement of workflows designed to improve quality and financial outcomes
  • Facilitates project teams at the system/strategic level and applies expert knowledge on the use of Lean Six Sigma methods and tools such as DMAIC, project management principles, charters, flowcharts and Value Stream Maps, fishbone diagrams, root cause analysis, FMEA, Kaizen, brainstorming, mistake proofing, and control plans
  • Partners with IT department and data systems team in optimizing EMR integration and utilization, workflows, and ensuring actionable reporting across clinical departments and fiscal services
  • Uses advanced graphical and statistical analysis; and supports the development of predictive and prescriptive analytic models to identify areas with the need for greatest improvement
  • Leads in the development, maintenance and dissemination of MAHEC's QI tools and programs
  • Participates on committees and work groups involved in quality performance optimization, clinical efficiency, and revenue cycle optimization as appropriate within the clinical departments
  • Participates in organizational strategy development to optimize MAHEC performance in payor Quality and Shared Savings programs.
  • Participates in meetings and conversations with insurance carriers and ACOs regarding Quality performance
  • Provides individual and "just-in-time" QI coaching as needed.
  • Promotes and participates in continuing education programs of the department, to include didactics in areas of interest in MAHEC clinical departments KEY COMPETENCIES:
    Communication Skills
    • Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making
      • Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge
        • Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills
          • Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values
            • Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving
              • Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS
                • Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
                • SQL experience preferred FOREIGN LANGUAGE
                  • Spanish speaking skills preferred. SUPERVISORY RESPONSIBILITIES:
                    • QI Consultants EDUCATION AND EXPERIENCE
                      MINIMUM QUALIFICATIONS:
                      • Bachelor's degree is required
                      • Master's degree in Health Administration, Nursing, or a related field, or an equivalent combination of years of education and experience
                      • 4+ years of healthcare experience including demonstrated knowledge of multi-specialty ambulatory operational and clinical systems
                      • 2+ years leadership/managerial experience
                      • Six Sigma Black Belt
                        • 4 years of QI-focused work with demonstrated knowledge and application of QI principles may be substituted for a Six Sigma Black Belt
                        • Six Sigma Green Belt plus 2 years of QI-focused work with demonstrated knowledge and application of QI principles may be substituted for a Six Sigma Black Belt PREFERRED QUALIFICATIONS:
                          • Experience working with insurance carriers and Accountable Care Organizations REQUIRED LICENSES:
                            • Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
                              POSITION COMPENSATION:
                              Starting at $80,200
                              At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina.
                              All MAHEC employees and learners will be required to receive the COVID-19 & Flu vaccines or have an approved exemption.
                              MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
                              If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.

Keywords: MAHEC, Mountain Area Health Education Center, Asheville , Manager of Quality Improvement Implementation - Asheville, Executive , Asheville, North Carolina

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