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Employee Relations and Engagement Manager

Company: Aeroflow
Location: Asheville
Posted on: May 28, 2023

Job Description:

Aeroflow Healthcare - Employee Relations and Engagement Manager

Aeroflow is the fastest growing durable medical equipment company in the country - we take an innovative and forward-thinking approach to modernizing healthcare and providing a world class experience to our patients.

The Opportunity

Aeroflow is looking for a dynamic, motivated, creative, and empathetic leader to help take our employee experience and company culture to the next level. The Employee Relations & Engagement Manager is responsible for developing and leading engagement efforts across the organization, gathering feedback from employees regarding their experience working for Aeroflow, and using data to measure success and guide decision-making. At Aeroflow, we believe that all leaders have responsibility for developing a welcoming and engaging culture on their teams and we want to provide the corporate support and expertise to help our employees to thrive.

Your Primary Responsibilities

  • Gather data and insights from employees to evaluate the current state of the employee experience at Aeroflow. Track ongoing data over time to identify trends, progress, and continued opportunities for improvement.
  • Leverage feedback from employees to develop a comprehensive engagement program strategy to drive organizational success.
  • Present Aeroflow's engagement program strategy to all employees to ensure that everyone understands the purpose and goals of the strategy.
  • Partner with company leadership to understand challenges they are facing and as it relates to hiring, training, productivity, and retention. Leverage key leaders to help create engagement champions and hold others accountable to following through on expectations.
  • Work with company leadership to measure success of engagement programs by developing and tracking metrics and KPIs that tie employee engagement to productivity and effectiveness.
  • Assess and consult on the impact of engagement strategies, make recommendations for adjustments or enhancements, and ensure execution of ongoing engagement programs.
  • Seek out feedback from employees in satellite offices, hybrid employees, and fully remote employees to understand how their experience differs from on-site employees and implement programs to build community among all employees, regardless of work location.
  • Oversee the execution of semi-annual companywide engagement survey; including pre-survey communication to employees and managers, survey preparation and launch, and driving employee participation. Analyze data after survey conclusion to gather insight. Partner with leaders across the organization to help them understand their teams' results, to develop a plan to act on survey feedback, and to ensure adequate post-survey follow through.
  • Identify training gaps and partner with Corporate Training & Development Manager to facilitate the creation of additional technical and personal skills training pathways.
  • Coordinate ongoing employee communication programs including monthly employee newsletter, company intranet, and quarterly "All Aeroflow" staff meetings.
  • Facilitate Aeroflow's DEI program, speakers and seminars, and Employee Resource Groups.
  • Lead Aeroflow's employee appreciation events and ongoing efforts, quarterly and annual awards programs, and semi-annual company celebrations.
  • Empower Aeroflow employees to lead healthier lives through Whole Employee Health & Wellness. Coordinate health & wellness efforts internally and externally through partnerships with benefits providers, financial partners, nutrition & wellness experts, and fitness providers.
  • Coordinate engaging and impactful wellness events such as nutrition seminars, financial education seminars, flu shot clinics, and wellness challenges.
  • Research and plan community outreach events, volunteer opportunities, ongoing blood drives, and donation programs.
  • Partner with the Corporate Marketing team to continue to build the Aeroflow brand internally and externally; including social media outreach, community involvement, employee highlights. Seek out meaningful certifications that publicly demonstrate our commitment to our employees and positively reflect our brand and employee value proposition.
  • Maintain HIPAA/patient confidentiality
  • Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
  • Compliance is a condition of employment and is considered an element of job performance.

    Skills for Success

    • Passion for people and building a world class company culture.
    • Dynamic, creative leader who has the confidence and ability to effectively partner and influence at the executive level.
    • Strong change management ability and experience effecting change across the organization including holding managers accountable for their role in engagement initiatives.
    • Experience with DEI consulting and an ability to act with integrity and a high level of professionalism.
    • Strong data analysis skills and demonstrated ability to leverage data to drive strategy and make business decisions.
    • Ability to effectively work with a wide range of stakeholders, departments, and teams across multiple disciplines.
    • Exceptional interpersonal communication skills; including verbal, written, and presentation skills.

      Required Qualifications

      • Bachelors degrees in human resources, organization development, business, or other relevant educational experience is preferred with 5+ years experience in a human resources or employee engagement role. Other combinations of relevant education and experience will be considered.
      • Demonstrated expertise and prior success in researching, developing, and executing corporate employee relations and engagement programs in a mid-sized corporate environment is required.
      • Strong understanding of different facets of the employee lifecycle - recruiting & onboarding, training & development, DEI, total rewards, performance management - and core human resources

        You might also have

        • Experience with Gallup or other survey and employee engagement platforms preferred.
        • PHR/SPHR, SHRM-CP/SHRM-SCP, or other HR-related certifications preferred.

          What we look for

          • Integrity, empathy, and humility.
          • Creative problem solvers who focus on results and doing what it takes to achieve our goals.
          • Adaptable problem solvers who embrace change and see opportunity in challenging situations.
          • Intellectual curiosity, analytical, and data-focused.
          • Highly organized and able to effectively prioritize and manage multiple projects simultaneously.

            What Aeroflow Offers

            We offer a competitive compensation package, medical, dental, vision, 401(k) plan, paid time off, 8 paid holidays, and a range of programs/benefits designed to support your physical, financial, and emotional wellbeing. Plus, we offer:

            • Annual team events and leadership meetings
            • Opportunities to develop new skills and progress your career


              At Aeroflow, we know it's not all about what you can do for us. We believe that our people are the best investment we can make and we want to reward you through a wide range of benefits that recognize the important role you play in our organization and in driving our mission. We offer the following benefits to our employees:

              • Competitive Pay
              • 401(k) with Safe Harbor Company Match (up to 4%)
              • Health, Dental, and Vision Insurance
              • Optional Life Insurance
              • Flexible Spending Account (FSA)
              • 6 Weeks Paid Maternity Leave / 2 Weeks Paid Paternity Leave
              • Additional Maternity & Paternity Benefits (including free diapers for a year, free breast pump, and reimbursement for doula services)
              • Adoption Assistance
              • PTO Accrual Starts Day One
              • 8 Paid Holidays
              • Corporate Volunteering and Community Service Opportunities
              • Employee Referral Bonus Program
              • Corporate Leadership Training and Professional Development Opportunities
              • Healthy Lifestyle Programs and Corporate Fitness Center
              • Financial Wellness Program
              • Discounted Gold's Gym Membership
              • Great Place to Work Award Winner

                Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:

                • Great Place To Work Certified
                • Inc. 5000 Best Place to Work award winner
                • HME Excellence Award
                • Sky High Growth Award

                  Aeroflow Healthcare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

                  If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.

Keywords: Aeroflow, Asheville , Employee Relations and Engagement Manager, Executive , Asheville, North Carolina

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