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Director - Navigation

Company: Mission Hospital
Location: Asheville
Posted on: October 10, 2019

Job Description:

Description SHIFT: No Weekends

SCHEDULE: Full-time

Director ---Navigation --*Thisposition does require you to be located in or relocate to Asheville, NC.----Sarah Cannon, theCancer Institute of HCA Healthcare, offers integrated cancer services withconvenient access to cutting-edge therapies for those facing cancer incommunities across the United States and United Kingdom. Sarah Cannon---s cancerprograms include individualized patient navigation provided by oncology-trainednurses, more than 1,000 stem cell transplants performed annually throughout theSarah Cannon Blood Cancer Network, hundreds of clinical trials, and molecularprofiling capabilities. Through its services, Sarah Cannon is providingstate-of-the-art cancer care close to home for hundreds of thousands ofpatients, a number unmatched by any single cancer center.--By bringing together a network ofglobally-recognized cancer experts, we are collaborating and sharing bestpractices that address every aspect of the cancer journey, from screening anddiagnosis through treatment and survivorship.--Sarah Cannon Research Institute is theresearch arm of HCA Healthcare---s global cancer institute, Sarah Cannon. Focusedon advancing therapies for patients, it is one of the world---s leading clinicalresearch organizations conducting community-based clinical trials throughoutthe United States and United Kingdom. Sarah Cannon---s network of strategic sitesincludes more than 275 physicians who engage in research. The organization hasled more than 300 first-in-man clinical trials since its inception in 1993, andhas been a clinical trial leader in the majority of approved cancer therapiesover the last 10 years.--Summary ofPosition: The Navigation Operations Director serves asthe direct report for a system-wide navigation program and the Sarah Cannonnavigation managers. The primary function is to develop and maintain anenvironment that supports the professional staff and the navigation program. Inaddition to core navigator functions, the Navigation Operations Director isresponsible for managing, organizing, and facilitating key reporting dutiesincluding, but not limited to: providing effective navigation services,achieving quality standards, communicating work flow processes, ensuringintegration of a multidisciplinary team approach and conducting personalperformance reviews with each designated navigator manager in the Sarah CannonMarkets. The Navigation Operations Director ensures the navigation managershave the resources needed to create successful navigation programs.--The Navigation Operations Director functionsas a member of the Sarah Cannon team, provides leadership, oversight andquality focused standardization across the enterprise, focusing on the patientexperience from point of entry through diagnostic studies, diagnosis andtreatment plan for cancer through survivorship. This is accomplished throughguiding and directing the navigation managers in the Sarah Cannon Markets.--The Navigation Operations Director assumesresponsibility and accountability for the improvement and maintenance ofquality navigation reporting.--On an aggregate level, The NavigationOperations Director will track the performance of the Sarah Cannon cancerprograms and ensure they are in line with Sarah Cannon goals (growth, quality,practice guidelines, etc.) and identify opportunities to streamline carepractices.--Duties and Responsibilities--Duties include but are not limited to:

  • Develops standardized navigation processes foreach tumor site being navigated.
  • Leads the Sarah Cannon Navigation AdvisoryBoard
  • Develops standardized communication processesto tumor site specific navigators across the enterprise.
  • Systematically evaluates the quality andeffectiveness of navigation programs and navigation managers, analyzingappropriate internal and external data. Identifies opportunities incollaboration with stakeholders for improving services and patient outcomes.
  • Collaborates with the navigation training andeducation managers to develop education programs designed to assist thenavigators in professional and practice development
  • Promotes research and develops workflows thatencourage research program growth
  • Promotes and monitors regulatory agencystandards and customer service expectations for the practice of patientnavigation.
  • Interviews, hires and leads navigationmanagers, working in collaboration with the market RVPs
  • Responsible for operating within an approvedbudget.
  • Ensures quality of care processes and programsfor patients, representing ---best in class--- care
  • Serves or leads in appropriate nationaloncology Patient Navigation associations
  • Drives process improvement. Develops andimplements a standardized navigation manager reporting package to demonstrateprogram outcomes and support performance improvement activities.
  • Stays current on the latest oncology nursingdevelopments and participates in conferences.
  • Ensures service continuity through the entirecancer journey. Develops processes to ensure appropriate mechanisms are put intoplace in the Sarah Cannon Markets to provide service continuity during bothplanned and unplanned absence and undertakes succession planning.
  • Provides direction and guidance to assignedstaff.
  • Collaborates with the navigation trainingmanager to ensure nurse managers have the required training and skills.Implements corrective action and conducts performance evaluations.
  • Effectively addresses colleague issues inorder to promote a productive and healthy work environment
  • Effectively addresses and holds navigationmanagers accountable for performance issuesQualifications MinimumQualifications--Education:MinimumRequired: Bachelor---s Degree (4 Year Program)Preferred: Master---s Degree (1-2 Year Program)--Experience:MinimumRequired:
    • At least 5 years of oncology nursingexperience
    • Registered Nurse (RN) or Oncology CertifiedNurse (OCN) certification
    • Previous leadership experience and programdevelopment experience
    • Ability to work across business lines toaddress strategic issues of importance and ability to work on multiple projectsat once
    • Outstanding strategic thinking and managementskills
    • Excellent communication/presentation skillswith ability to communicate effectively to varying audiencesPreferred:
      • At least 7 years of oncology nursing experience
      • Experience in program development
      • Experience as a nurse navigator and / orpatient educator in oncology
      • Experience in leadership
      • Experience in customer service--Doyou find this opportunity compelling, if so we encourage you to apply? Wepromptly review all applications. If you are highly qualified you will hearfrom one of our recruiters. We are actively interviewing so apply today.
        We offer you an excellent totalcompensation package, including competitive salary, excellent benefit packageand growth opportunities. We believe in our team and your ability to doexcellent work with us. Your benefits include 401k, PTO medical, dental, flexspending, life, disability, tuition reimbursement, employee discount program,employee stock purchase program and student loan repayment. We would love totalk to you about this fantastic opportunity.
        We are an equal opportunity employerand value diversity at our company. We do not discriminate on the basis ofrace, religion, color, national origin, gender, sexual orientation, age,marital status, veteran status, or disability status.--

        Company Description:

        HCA Healthcare is a collaborative healthcare network, driven by physicians, nurses and colleagues helping each other champion the practice of medicine to give people a healthier tomorrow. With a comprehensive network of more than 270,000 people across approximately 1,800 care facilities, our scale enables us to deliver great outcomes for our patients, provide superior nursing care and be a preferred place for physicians to practice medicine. We never stop in our pursuit of insights and care advances based on the knowledge and data we gain from approximately 30 million patient encounters a year. Every day, we raise the bar to improve the way healthcare is delivered, not just in our facilities, but everywhere. We---re committed to improving more lives in more ways, and above all else, we are committed to the care and improvement of human life.

Keywords: Mission Hospital, Asheville , Director - Navigation, Executive , Asheville, North Carolina

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