Front Office Medical Assistant

Company: Rejuven Joint Care, LLC
Location: Mauldin
Posted on: May 16, 2022

Job Description:

Job Description You MUST have a minimum of certified phlebotomy/phlebotomy experience to qualify for this position This is a personality-based position that we will train into other areas of need. Must be extremely outgoing, extroverted, naturally friendly, and have a heart and passion for helping (If you don't smile a lot naturally and don't consider yourself a warm and kind person, this is not the position for you.) We are a GROWING medical practice with the intent to transition to FULL-TIME employment as soon as we have built a sustainable patient base. Must have EXCELLENT communication skills, be articulate, and be assertive. We are a busy office, so must be able to organize and balance your day. Specific responsibilities include, but are not limited to: Scheduling patients initially, rescheduling, and follow up Virtual appointment scheduling and explanation of how to use GoogleMeet/virtual programs Data input, including patient contact information and patient history Participation in weekly/daily follow up virtual meetings regarding clinic success Making daily phone calls, checking voicemail, giving messages to appropriate person Leading consultations, explaining the services that are offered by our clinic Qualities and Considerations for the Patient Care Coordinator position are: The art of persuasion A good Care Coordinator does not trick the patient into deciding to start care. They are simply experts at highlighting the reasons why it is a logical decision and they have created great value in the services you provide. Building Rapport. Why do people choose one clinic over another? It can often come down to trust. In fact, research shows that patients value trust and credibility as among the most important parts of deciding where to seek medical treatment. A talented Care Coordinator will be able to use patience, personality, charm, and credibility to get patients to like them, to trust their word and ultimately, to decide to trust you with their healthcare. Objection handling The way to turn a ---cold lead--- into a patient is to overcome their objections systematically and persuasively. Once there is no good reason not to say no then most of the battle is won. Listening This does not just mean staying quiet when a patient is talking. The real skill is active listening. Care Coordinators who master this skill ask relevant questions and really make the patient feel that their problems, pain points and ideas are understood. Communication This is not just what you say but how you explain it, from tone to emphasis, as well as when you choose to stay silent and let the patient talk. Effective communication is the Care Coordinator---s best tool, but it takes time to perfect. You must always remember the importance of understanding and empathy. Enthusiastic Supporter The Care Coordinator needs to understand your clinic goals and mission. The desire to help individuals live a life free of pain. Relationship- over Revenue-Minded The Care Coordinator has a large responsibility and plays a critical role in the patient journey. First treat them as a person then as a patient when they decide to trust us with their healthcare. Resilience It is crucial for the Care Coordinator to have thick skin. Great Care Coordinators do not take rejection too personally, but take ownership of what may have happened throughout the conversation. Job Requirements Certified Medical Assistant Previous medical receptionist/front office MA experience preferred. Excellent verbal, written, organizational and critical decision-making skills required. Job Type: Part time while we grow, then full time. Benefits will be offered when you go full time Pay: $15/hr Schedule: Monday through Wednesday, Friday Company Description We are a joint care medical practice that focuses on osteoarthritis. We like to have fun while being professional on the phone and with our patients Open, collaborative environment with caring administration and staff.

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