Patient Access Representative III

Company: Medix
Location: Greenville
Posted on: January 14, 2026

Job Description:

Job Description Job Description Role: Patient Access Representative Location: Greenville, NC 27834 ONSITE Schedule: Monday-Friday, 10:00 AM - 6:00 PM Occasional Saturday or Sunday may be required 1-hour lunch break Pay: $15.68-$20.78/hr DOE to start Dress Code: Business casual Role Overview: The Patient Access Representative plays a critical role in ensuring a seamless patient experience by coordinating scheduling, registration, insurance verification, and financial clearance. This role works closely with physicians, clinical teams, insurance carriers, and patients to ensure accurate documentation, timely authorizations, and proper reimbursement. Job Responsibilites: Interact with physicians and physician office staff to obtain diagnosis, procedure details, and authorization information. Receive and process scheduling requests for procedures using Cadence, based on physician orders. Obtain diagnosis and procedure information from patients, clinical departments, or physician offices to perform ABN and medical necessity screenings, as required. Coordinate initial and extended stay authorizations in collaboration with physician offices and utilization review/case management. Resolve insurance verification and financial clearance issues prior to or during hospital services, including: Eligibility and benefits verification Contacting insurance and third-party payers Initiating insurance appeals when necessary Interview patients (in person or by phone) to collect scheduling and registration information. Handle incoming calls and use judgment to schedule patients for the correct procedure and service area. Accurately collect and enter demographic, financial, and clinical data into the electronic health record (EHR). Review registration accounts for accuracy to support proper hospital reimbursement. Obtain and process required documentation, including: Consent forms HIPAA acknowledgements Observation Notice Important Message from Medicare Other required hospital forms Explain financial obligations, negotiate deposits or payment arrangements, and collect copayments or uninsured balances when applicable. Verify insurance benefits using Passport, payer portals, or direct calls to insurance carriers. Obtain pre-certifications and authorizations for applicable visits. Ensure all required documentation is accurately scanned into the correct patient EHR. Cross-train to support other functions within the department as assigned. Serve as a coach or mentor to new registration staff when assigned. Provide feedback to leadership regarding workflow or process improvement opportunities. Assist with departmental reports, work queues, special projects, and quality initiatives. Serve in a lead capacity for departmental goals and initiatives. Perform other duties as assigned. Requirements: Minimum 2 years of healthcare experience, preferably in patient access, scheduling/registration, or insurance authorizations Experience using insurance payor portals Hospital experience preferred (other healthcare settings considered) Strong communication, organizational, and customer service skills Ability to thrive in a fast-paced, collaborative healthcare environment Preferred Experience: Epic EMR Knowledge For California Applicants: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. Company Description Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine. Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us? Company Description Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Keywords: Medix, Asheville , Patient Access Representative III, Healthcare , Greenville, North Carolina