FEI Crisis Team Leader

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: March 20, 2026

Job Description:

Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the FEI Crisis Team Leader today! The FEI Crisis Team Leader Duties: - Responsibilities include managing two teams of four staff total, serving a minimum of 15 families at time for a period of 90 days post-crisis intervention, per team. - Duties also include meeting with families, coordinating supports for monthly Family Team Meetings (FTM), and organizing monthly family engagement activities. - Essential duties include providing program oversight and coordination of referrals and caseloads, including but not limited to linkage and referral to area resources, advocacy and coordination of care with other provider and social supports, crisis intervention and planning. JOB PURPOSE/SUMMARY Summary of role of team: - "Family Empowerment Initiative" or "FEI" provides support to low-income families, children ages birth (0) to eighteen (18), and their caregivers. - This includes, but is not limited to, intensive services, crisis services, self-sufficiency through trauma informed services, case coordination, peer support, parent/caregiver education, and family engagement strategies. Summary of position: - The Team Leader provides administrative and clinical supervision for two FEI teams, and performs all administrative duties required to adhere to the guidelines of the program. - The Team Leader provides information and referral, agency linkage, advocacy, home visits, and follow-up services as defined by the FEI program and ensures that each team member on the team does the same for consumers on their caseloads. - The Team Leader arranges coverage plans for their team to ensure that each consumer is seen for required program contacts per month. - The Team leader provides crisis intervention and emergency services as needed. - The Team Leader utilizes center wide and community services as needed for client benefit. - The Team Leader embraces the key values of care coordination: empowerment, normalization, rehabilitation, and continuity of care. - Ongoing networking with crisis providers for timely access to appropriate referrals and overall community outreach are required. TYPICAL WORKING CONDITIONS/ENVIORNMENT - This position spends the majority of their time working at Knox Children & Youth (C&Y) Center and requires both office-based clinical and administrative work and community-based clinical interactions. - Team Leader will be responsible for engaging clients, peers, and community stakeholders in a professional and therapeutic manner. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Works in a multi-disciplinary team approach to meet clinical needs of SPMI consumers. - Attends and is timely to weekly multi-disciplinary Team Mtgs. - Attends and leads administrative team meeting on a weekly basis without tardiness. - Returns all staff calls within 30 minutes as reported by supervisor. - Responds to all flags, emails and voicemails within 2 business days. - Responsible for ensuring all phases and activities of the Wraparound Process are done to the high quality and fidelity - accountable to family team. - Attends required trainings by TDMHSAS or associated partners to meet program requirements 2. Completes all required documentation in compliance with Center Policy, CARF and SSOC standards. - Ensures tx plan is complete within 30 days of admission with input from other professionals as evidenced by signatures of APN/MD and Peer Support Worker - Completes Crisis Plan, DLA-20, Individual Service Plan (ISP) and eligibility assessment on all clients - Completes No Harm contract at ct.'s first sign or report of SI, HI, or thoughts of harmful behavior. - Progress notes within one working week of encounter. - Ensures that all clients have a current ROI for their PCP and other active providers (daycare, school, therapists, additional providers, etc…) - Completes seven-day contact on all post-hospital clients. - Complete an assessment of the family including Child and Adolescent Needs and Strengths (CANS) assessment, Caregiver Strain Assessment, and other national evaluation tools to develop a care plan. 3. Engages clients and their families in the treatment process providing treatment planning, linkage, referral, and advocacy for each client. - Ensures each client is contacted within 24 hours of referral - Creates goals with the ct. based on their input as well as input from family/other systems AEB treatment plan signatures by all parties. - Creates and implements treatment interventions based on the treatment plan goals. - Utilizes family strengths and empowers the family to implement effective interventions as evinced by documentation of activity in the progress notes. - Makes referral to less intensive services upon anticipation of discharge - CM works with the ct. for up to 90 days to ensure transition to less intensive services. - The Team Leader monitors outcome measures to ensure quality and effectiveness (QA/QI) and quarterly QRR. 4. Ensures that the program meets monthly requirements - Continually monitors admissions and referrals to ensure timely assignment to caseloads - Monitors productivity on a weekly basis in supervision AEB document tracking logs - Ensures coverage is met for clients when staff are out on leave or during vacancies - Ensures vacancies are filled with qualified candidates AEB use of applicant screening profiles - Submits monthly report to supervisor by the 5th business day of each month. 5. Provides administrative supervision to FEI teams - Provides support to staff through positive reinforcement, open communication, honest feedback and constructive criticism on a daily basis. - Completes written documentation of verbal and written corrections pertaining to staff and forwards to HR. - Meets with each case manager individually on a weekly basis for supervision - Shares information re: policies and procedures with staff as policies change - Ensures each staff is following Center Policy and Procedure via monitoring in weekly sessions and periodic chart reviews. - Assists staff with difficult cases by attending home visits with the staff on an as needed basis. - Makes suggestions for interventions with clients on a weekly basis - Provide continuous check-ins with team members. COMPENSATION: - Starting salary for this position is approximately $21.08/hr based on relevant experience and education. Schedule: - Primary working hours are Monday through Friday, and should be provided at times that meet the needs to the families served. - On site supervision is preferred, and position must be available via phone if a function of the position requires being out of office. Travel: - This position requires utilizing a personal dependable vehicle to conduct Center business. - Maintaining a dependable vehicle and certified driver status is a condition of employment. Equipment/Technical Competency: - Ability to use a computer and basic office software is required, including but not limited to Office Word, Excel, Outlook and be able to utilize EMR for clinical documentation. Equipment/Technology: - This position requires the use of computer skills with an electronic medical record (EMR), and telehealth/televideo services may be offered as part of the service delivery. - Staff will be expected to maintain work with a Center cell phone and computer. QUALIFICATIONS - FEI Crisis Team Leader Experience / Knowledge: - Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual/developmental disabilities. - Two (2) years work experience with SPMI populations preferred. - Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation. - Clinical staff members must possess reliable transportation, a valid driver's license with an F endorsement OR the ability to acquire an F endorsement on driver's license in order to transport clients as needed. - Transporting clients in a personal or Center vehicle is an essential function of this position. Education / License: - A Bachelor's degree in a health related field of counseling, psychology, or social work or must be licensed as a nurse (LPN or RN). - LPNs must have fifteen (15) semester hours of behavioral health and two (2) years of behavioral health care experience. - Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, and education must have fifteen (15) college-level semester hours of coursework in behavioral health and at least two (2) years of work experience in the behavioral health setting working with children. Physical/Emotional/Social - Skills/Abilities: - Outpatient/Community based environment. - This position requires training and certification in and the ability to adequately implement a variety of verbal de-escalation methods and personal/client safety techniques. - Must have mental ability to exercise sound judgment under pressure. - Must have an F endorsement and a valid Driver's License. - This position requires utilizing a personal dependable vehicle to conduct Center business. - Maintaining a dependable vehicle and certified driver status is a condition of employment. - An essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance. Location: - Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PIeda49fd0a7a3-37156-40014297

Keywords: Helen Ross McNabb Center, Asheville , FEI Crisis Team Leader, Healthcare , Knoxville, North Carolina