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Room Attendant

Company: Grand Bohemian Hotel Asheville
Location: Asheville
Posted on: December 5, 2019

Job Description:

Description Summary: The Room Attendants primary reponsibility is to clean guest rooms for both check-in and stay-over service in accordance with company and brand standards. The Room Attendant acts an ambassador of the hotel by providing any and all information requested by guests including hotel amenities, area attractions, and restaurants. They are to demonstrate the G.U.E.S.T and L.E.A.D.E.R at all times when interacting with guest to ensure a positive experience. Supervisory Responsibilities: No direct reports Experience / Education / Certifications: High School diploma - preferred Customer Service experience - required Previous housekeeping experience - preferred Essential Duties / Tasks / Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned. 90% - Cleaning & Guest Service / 10 % - Departmental Training & Meetings Ensures positive guest experience by utilizing the GUEST service standards and LEADER recovery steps Arrive to work on time and in proper uniform Arrive to work with a positive attitude Participate in daily line-up and regular training/departmental meetings Perform stay-over service/check-out service to include: clean room/bathroom with proper cleaning tools/chemicals, make beds, change all linen as needed per check-out /stay-over guidelines, refreshing towels & amenities as needed, dusting with polish, removing all trash, and vacuuming all areas Clean, in accordance to company and brand standards, 16 to 22 credits per day at an average of 32 minutes per check-out and 22 minutes per stay-over based on an eight hour day. Follow all policies and procedures per GP Handbook and departmental requirements Adhere to all safety procedures Wear proper footwear Respond promptly to guest needs/requests Solicit guest feedback to improve quality Knowledge / Skills / Abilities (KSA's) Ability to communicate effectively with guests and Grand Performers Strong organizational skills Guest friendly Ability to balance a variety of tasks while maintaining the highest of quality standards Ability to read/recognize various tools and chemicals used throughout the cleaning process Complete stay-over service by 4 pm Complete checkouts by 4 pm

Keywords: Grand Bohemian Hotel Asheville, Asheville , Room Attendant, Hospitality & Tourism , Asheville, North Carolina

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