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Housekeeping Manager

Company: Grand Bohemian Hotel Asheville
Location: Asheville
Posted on: February 15, 2020

Job Description:

Description Summary: This exempt (salaried) position is primarily responsible for directing the daily operations of Housekeeping and Laundry to ensure clean, orderly, and attractive conditions of the hotel. Completes inspections and holds Grand Performers accountable for high cleanliness standards. Responsible for ensuring guest and Grand Performer satisfaction while maintaining the operational budget. SUPERVISORY RESPONSIBILITIES: -Housekeeping Supervisors -Room Attendants -Housepersons -Laundry Attendants -Public Area Attendants ESSENTIAL DUTIES AND RESPONSIBILITIES: -Establishes standards and procedures for work of housekeeping staff. -Plans work schedules to ensure adequate service. -Inspects and evaluates physical condition of all areas of the hotel. -Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. -Periodically inventories supplies and equipment. -Investigates new and improved cleaning instruments and methods. -Ensures staff is well trained. -Celebrates successes and publicly recognizes the contributions of team members. -Empowers Grand Performers to provide excellent customer service. -Observes service behaviors of Grand Performers and provides feedback for improved performance. -Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. -Supports and supervises and effective inspection program for all guestrooms and public space. -Responds to and handles guest problems and complaints. -Ensures all Grand Performers have proper supplies, equipment and uniforms. -Solicits Grand Performer feedback, utilizes an "open door" policy, and reviews Grand Performer satisfaction results to identify and address problems or concerns. -Sets a positive example for Grand Performer and guest relations. -Initiates Grand Performer progressive discipline according to policy. -Leads departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. -Responsible for the department budget and expense control. -Other duties as assigned. EDUCATION AND/OR EXPERIENCE: -Associate's degree (A. A.) or equivalent from a two-year college or technical school, or any advanced certification from a secondary school. -One to three years of management experience in Housekeeping in a hospitality environment. -Supervisory experience with balancing the management of a team, interdepartmental logistics, inventory and resource oversight. -Equivalent combination of education and experience will also be considered. -Knowledge of internet software, inventory software, order processing systems, payroll systems, spreadsheet software and word processing software. -Bi-lingual is a plus (Spanish).

Keywords: Grand Bohemian Hotel Asheville, Asheville , Housekeeping Manager, Hospitality & Tourism , Asheville, North Carolina

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