Customer Service (Travelers Rest)

Company: Skybridge Americas
Location: Travelers Rest
Posted on: April 10, 2021

Job Description:

Lady luck is on your side because you are one step closer to the home of high-performing individuals that represent North America's iconic brands. Want to know more? READ ON!The OpportunityWe are seeking individuals that value positive customer experiences and providing great service during every contact. If you are fun, energetic and enjoy making a positive difference in the lives of people, then we want you to join our team!As a Customer Care Representative supporting our mail order and digital entertainment program, you will provide customer service, support and advice to customers mainly through inbound calls. An option to move to a sales-based account, working on warm leads to conduct proactive outreach calls might be offered in the future.This position is only offered to individuals residing in the following US states: NC, SC, TX, IN, WI, OH or GA.Here's what we are looking for: Strong written communication skills Outbound calling or sales experience is a plusProviding a second-to-none customer experience with enthusiasm and professionalismDemonstrate a strong customer service orientation and take responsibility to ensure customers are satisfiedStrong attention to detail and time management skills; follow-up and follow-through is criticalExcellent technology/systems skills and ability to multi-task by navigating multiple computers programs while on the phoneA quiet space to work, free from background noise and distractionYou MUST meet the minimum hiring requirements for BYOD (Bring Your Own Device) to qualify for our Agents Anywhere program. The following are required:Reliable internet speed and broadband connection (20 Mbps download, 5 Mbps upload)*Windows 8.1 or newer (Windows 10 preferred)Must have extra monitor/s.A good quality USB headset with a mute button is required for online training and handling live customer calls.For the detailed list of requirements and product recommendations, please visit: .*This program requires higher internet speeds, the upload and download speeds requirement on the link provided above might be lowerThe RewardsThe convenience of working out of your home!Comprehensive, fully paid training online with live instructorsA leadership team that wants you to be successful and knows when we work together, we can accomplish a lotA suite of benefits that includes medical, dental, vision and short-term disability as well as an employee assistance programPaid vacation timeSpecial employee discount programsGrowth opportunitiesA feeling of accomplishment when you make the difference in a customer's day!Our CompanyWe don't like to boast, but we're good at what we do! Skybridge Americas is a people-driven company delivering great experiences every day for some of North America's best-known brands. We're a team of highly-skilled, customer-focused problem solvers providing world-class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued, inspired and proud to be part of our team. We were recognized by CIO Applications Magazine as among the Top 10 Contact Center Companies in 2019, an honor we are proud to share!Skybridge Americas is committed to diversity, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.Job Posted by ApplicantPro Associated topics: agente de servicio al cliente, answer, csr, customer care, customer care associate, customer care representative, customer service, service representative, service specialist, telephone service representative

Keywords: Skybridge Americas, Asheville , Customer Service (Travelers Rest), Hospitality & Tourism , Travelers Rest, North Carolina