Banquet Captain
Company: Grand Bohemian Hotel Asheville
Location: Asheville
Posted on: November 22, 2021
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Job Description:
JOB SUMMARY
The overall objective and purpose of the Banquet Captain are to
coordinate and supervise all aspects of service relating to banquet
functions. The incumbent is responsible for ensuring that all
standards are followed in order to provide the highest levels of
service to our guests. They are to provide inspiring and strategic
leadership while directing the activities of the banquet operation
in support of the mission, core values, standards, and goals
established by the company.
CORE RESPONSIBILITIES
-Primary areas of responsibility include, but are not limited to
the following:
-Provide leadership and direction to the banquet team, ensuring
that all banquet events are properly executed per the BEO and
SOPs.
-Oversee the setup and tear down of banquet events.
-Thoroughly inspect the function set up prior to the event to
ensure specifications have been executed.
-Requisition supplies such as glassware, china, and silverware.
-Assist the F&B Director in hiring Banquet Grand
Performers.
-Ensure compliance with local, state, and federal labor laws,
including scheduling meal and rest breaks.
-Attend BEO meetings, internal pre, and post-con meetings.
-Assists with corrective action to continuously improve service
results.
-Assists with interviews, schedules, training, coaching, and
counseling, resolving problems, providing open communication, and
recommending discipline when appropriate.
-Assigns duties, workstations, and responsibilities to personnel
and directs their performance.
-Produce weekly schedules and monitors payroll system for accuracy.
KNOWLEDGE, SKILLS, AND ABILITIES
-To perform this role successfully, an individual must have
experience achieving desired result(s) in their areas of
responsibility. The requirements listed below are representative of
observable behaviors and essential knowledge, skill, and abilities
required of a successful incumbent.
-Strategic business leader - Works strategically to devise plans in
alignment with organizational goals.
-Cultivates engagement - Builds loyalty to the company and not to
themselves. Proven ability to host/facilitate effective meetings,
motivate teams to produce results with tight timeframes while
simultaneously managing several projects.
-Generates alignment - Ensures proper time and effort is spent to
build high-level performance and consistency throughout
collection.
-Leads with courage - Provides a culture of accountability.
-Execution of plans - Utilizes our systems, tools, and resources to
accomplish results and achieve goals
-Advanced level of written, verbal, and interpersonal communication
skills.
-Ability to implement and uphold Banquet service standards
-Ability to prioritize and organize work assignments
-Ability to work well in stressful, high-pressure situations
-Knowledge of how to read and execute banquet event orders MINIMUM
QUALIFICATIONS
-Bachelor's degree in Business or related training equivalent -
required
-1+ years of relevant work experience in similar scope and title -
required
-Experience within luxury brand/markets - required
-TIPS training certification - preferred or attained within 30
days
-Food Safety Certification - preferred or attained within 30 days
SUPERVISORY RESPONSIBILITIES
-Supervisory and leadership responsibilities include achieving
results through providing direction and accountability of the
following Grand Performers within the culture and policies
established by the Kessler Collection.
-Banquet Servers
-Banquet Utility
-Banquet Bartenders WORK ENVIRONMENT
-The work environment/conditions described herein are
representative of those that an incumbent may experience.
-Must be comfortable working in a shared space, with constant
noise, without the use of a private office.
-Must be able to cope with frequent changing priorities and
deadlines with a high degree of optimism, professionalism &
collaboration.
-Schedules may vary from week to week based on business demands in
excess of 40 hours with or without notice. PHYSICAL DEMANDS
-The physical demands described herein are representative of those
that must be met by an incumbent to successfully perform the
essential functions of this job. *Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions & physical demands of this role.
-While performing the duties of this job, the incumbent is
regularly required to move 10lbs on a daily basis.
-Push, pull, and lift up to 50lbs on a weekly basis.
-While performing the duties of this job, the incumbent is
regularly required to travel by foot, car, bus, airplane or other
means of transportation which require sitting, waiting, and
standing for long and short periods of time. The Kessler Collection
is proud to be an Equal Employment Opportunity employer. We do not
discriminate based upon race, religion, color, national origin,
gender (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, gender
expression, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
characteristics.
Keywords: Grand Bohemian Hotel Asheville, Asheville , Banquet Captain, Hospitality & Tourism , Asheville, North Carolina
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