Customer Service Rep(08768) - 918 South St
Company: Domino's
Location: Simpsonville
Posted on: May 16, 2022
Job Description:
Job Description
Right now Domino's is looking for friendly people to staff stores
in your area. We're growing so fast it's hard to keep up, and that
means Domino's has lots of ways for you to grow (if that's what you
want), perhaps to management, perhaps beyond. Whether it's your
hobby, main-gig, or supplemental job, we're bound to have just the
thing for you.
CUSTOMER SERVICE REPRESENTATIVES (CSRs)
- Friendly and upbeat individual who loves to help people.
- Answering the phone and taking orders
- Helping customers in the store.
- Be willing to be trained to help make pizzas.
- Enjoy being a part of a fast paced environment.
General Job Duties For All Team Members
- Operate all equipment.
- Stock ingredients from delivery area to storage, work area, and
walk-in cooler. Prepare product.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and facility daily.
Training :
Orientation and training provided on the job.
Communication Skills :
- Ability to comprehend and give correct written
instructions.
- Ability to communicate verbally with customers and co-workers
to process orders both over the phone and in person.
WORK CONDITIONS
Exposure to
- Varying and sometimes adverse weather conditions when removing
trash and performing other outside tasks.
- In-store temperatures range from 36 degrees in cooler to 90
degrees and above in some work areas.
- Sudden changes in temperature in work area and while
outside.
- Fumes from food odors.
- Exposure to cornmeal dust.
- Cramped quarters including walk-in cooler.
- Hot surfaces/tools from oven up to 500 degrees or higher.
- Sharp edges and moving mechanical parts.
SENSING
- Talking and hearing on telephone.
- Near and mid-range vision for most in-store tasks.
- Depth perception.
- Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work
alone and with others, work under stress, meet strict quality
control standards, deal with people, analyze and compile data, make
judgments and decisions.
PHYSICAL REQUIREMENTS including, but not limited to the
following:
Standing
- Most tasks are performed from a standing position.
Walking
- For short distances for short durations.
- Surfaces include ceramic tile "bricks" with linoleum in some
food process areas. Height of work surfaces is between 36" and
48".
Sitting
- Paperwork is normally completed in an office at a desk or
table.
Lifting
- Bulk product deliveries are made twice a week or more and are
unloaded by the team member using a hand truck.
- Deliveries may include cases of ingredients and supplies
weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
- Cases are usually lifted from floor and stacked onto shelves up
to 72" high.
Carrying
- Large cans, weighing 3 pounds, 7 ounces, are carried from the
workstation to storage shelves.
- Occasionally, pizza sauce weighing 30 pounds is carried from
the storage room to the front of the store.
- Trays of pizza dough are carried three at a time over short
distances, and weigh approximately 12 pounds per tray.
Pushing
- To move trays which are placed on dollies. A stack of trays on
a dolly is approximately 24"- 30" and requires a force of up to 7.5
pounds to push.
- Trays may also be pulled.
Climbing
- Team members must infrequently navigate stairs or climb a
ladder to change prices on signs, wash walls, perform
maintenance.
Stooping/Bending
- Forward bending at the waist is necessary at the pizza assembly
station.
- Toe room is present, but workers are unable to flex their knees
while standing at this station.
- Duration of this position is approximately 30 - 45 seconds at
one time, repeated continuously during the day.
- Forward bending is also present at the front counter and when
stocking ingredients.
Crouching/Squatting
- Performed occasionally to stock shelves and to clean low
areas.
Reaching
- Reaching is performed continuously; up, down and forward.
- Workers reach above 72" occasionally to turn on/off oven
controls, change prices on sign, and lift and lower objects to and
from shelves.
- Workers reaching down to perform such tasks as scooping
cornmeal from a plastic barrel, or washing dishes.
- Workers reach forward when obtaining topping ingredients,
cleaning work surfaces, or answering phones.
Hand Tasks
- Eye-hand coordination is essential. Use of hands is continuous
during the day.
- Frequently activities require use of one or both hands.
- Shaping pizza dough requires frequent and forceful use of
forearms and wrists.
- Workers must manipulate a pizza peel when removing pizza from
the oven, and when using the rolling cutter.
- Frequent and/or forceful pinching is required in the assembly
of cardboard pizza boxes.
- Team Members must be able to grasp cans, the phone, the pizza
cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
- Team Members may be required to utilize pencils/pens,
computers, telephones, calculators, TDD equipment, pizza cutter and
pizza peel.
ADVANCEMENT
Many of our team members began their careers as delivery drivers
and today are successful Domino's franchise owners. From customer
service representative to management, General Manager to Manager
Corporate Operations or Franchisee, our stores offer a world of
opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the
unique talents and contributions of all individuals. To create an
environment where all team members, because of their differences,
can reach their highest potential.
Summary Statement
We take pride in our team members and our team members take pride
in Domino's Pizza! Being the best pizza delivery company in the
world requires exceptional team members working together. At
Domino's Pizza, our people come first!
Additional Information
All your information will be kept confidential according to EEO
guidelines.
Keywords: Domino's, Asheville , Customer Service Rep(08768) - 918 South St, Hospitality & Tourism , Simpsonville, North Carolina
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