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Customer Service Specialist

Company: North American Rescue
Location: Greer
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: Company Overview

North American Rescue exists to serve others by providing the best medical equipment delivering the highest combination of quality and value. We view serving others as a privilege and will always honor our customers' best interests. Our culture thrives on teamwork. Trust, selflessness, and communication are a few of the cornerstone characteristics on which our culture has been built. Our team members truly have each other's best interests in mind.

We recruit teammates by evaluating cultural fit, competence, and character. These are essential for providing world-class customer service while nurturing an environment where employees grow and develop. We definitely appreciate this extra time on your part to help us build the best team!

Learn more about our culture @

Job Summary

The customer specialist ensures that all public interactions with North American Rescue are performed with respect, and professionalism, and with the goal of serving the customer's best interest. One of our core values is to create a positive experience for every person that interacts with NAR. This position plays a key role in supporting a fast-paced environment to ensure a quick turnaround.

Responsibilities and Duties

Actively participate in incoming call resolution for accounts. Be able to take ownership of any issues and perform problem resolution to the customer's satisfaction. Participate in relevant ongoing training to better understand our markets and product offerings. Clarify the needs of the caller using industry and product knowledge and customer-centric skills. Receive inbound calls by clarifying the type of product desiring to be purchased and the options available. While product knowledge and training will be provided for this role, we encourage taking the initiative to learn our catalog on your own also. Gain a working knowledge of our process and products sold, as well as our newest products, and pass this information on to customers. Work with confidential customer information and treat it sensitively. Handle difficult problems and avoid escalation whenever possible. Provide exceptional service to the customer that meets or exceeds all customer expectations.

Qualifications and Skills

Required Qualifications Team player Problem solver - Each customer presents a unique opportunity to serve him/her well. Not everyone's needs are identical, so we must be able to offer a solution that works well for each situation. Proven oral & written communication skills Ability to work in a fast-paced multi-faceted environment Strong work ethic Initiative/Strong sense of urgency to complete tasks on schedule Proficiency with desktop computer system Proven customer service experience Ability to type 45 wpm or higher Desired Qualifications Organization and work prioritization skills Continuously demonstrate a high sense of urgency Problem-solving and troubleshooting experience

Working Conditions

We strive for a 1-day turnaround on customer inquiries. This nurtures a fast-paced environment that requires a strong sense of urgency. The typical shifts are Monday through Friday 8:00 AM - 5:00 PM with one week out of the month being 10:00 AM – 7:00 PM to support our west coast customers. Benefits and Perks

Health Insurance –medical, vision, dentalRetirement Plan –flexible 401(k) retirement plan with a company match of up to 4%. Eligible existing retirement accounts may be rolled into this account if preferred. Adoption Benefit –Adoption Assistance Program, paid parental leave Paid Time Off – PTO is accrued for each pay period at a rate of 3 weeks/year. PTO accrual increases to 3 weeks/annually after 5 years, and 4 weeks/annually after 10 years. Unused PTO carries forward each year with a maximum balance of 4 weeks.

Paid Holidays – (Typical holidays listed below. May vary by year)

New Year's EveNew Year's Day MLK, Jr. DayMemorial Day Independence Day Labor Day Veteran's DayThanksgiving Day Day after Thanksgiving Christmas EveChristmas Day Floating holiday (day of your choice with Manager approval)AAP/EEO StatementNorth American Rescue, LLC provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Keywords: North American Rescue, Asheville , Customer Service Specialist, Hospitality & Tourism , Greer, North Carolina

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