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Customer Service Representative- Within 50miles of Bristol, TN.

Company: Teleperformance
Location: Bristol
Posted on: September 24, 2022

Job Description:

Overview:

Overview

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
    Your Impact

    Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

    Responsibilities:Your Responsibilities

    Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
    • Meet client sales objectives
    • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
    • Calmly attempt to resolve and de-escalate any issues
    • Escalate interactions when necessary and appropriate
    • Respond to requests for assistance and/or possible processing payments
    • Track all call related information for auditing and reporting purposes
    • Provide feedback on call issuesQualifications:What We're Looking for
      • 6 months customer service experience minimum
      • Over 18 years of age
      • Ability to type 25 wpm
      • High School Graduate or GED
      • Comfort with desktop computer system
      • Proven oral & written communication skills
      • Entry-level network troubleshooting
        • Ability to set up home Wi-Fi network
        • Ability to set up and configure a router or switch
        • Core proficiency with a laptop or desktop computer
        • Ability to work remotely in a virtual team environment
        • Ability to work in a constantly changing and fast paced environment
        • Able to work independently

          What We Prefer
          • 6 months Call Center experience
          • Logical problem-solving skills
          • Availability to work various shifts
          • Ability to use Windows operating systems
          • Organization and work prioritization skills Associated topics: agente de servicio al cliente, associate, customer service, customer service representative, phone, rep, service, system support, telephone, telephone service representative

Keywords: Teleperformance, Asheville , Customer Service Representative- Within 50miles of Bristol, TN., Hospitality & Tourism , Bristol, North Carolina

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