Fast Food Restaurant Team Member (H01692)
Company: CKE Restaurants
Location: Walhalla
Posted on: May 28, 2023
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Job Description:
ESSENTIAL FUNCTIONS:
The essential functions of the Crew Person position are denoted
below in the following key areas:
TOTAL GUEST SATISFACTION
Consistently provides a quality product and Guest service
experience that delivers total Guest satisfaction.
* Follows all Guest service guidelines and procedures; takes the
appropriate action to ensure all Guest receive "SUPERSTAR
Service."
* Works assigned station(s) accurately and productively; cleans and
stocks the station area(s); performs other cleaning duties as
assigned.
* Ensures that all Guests receive hot, quality products; prepares,
packages and delivers all products according to Menu Standards.
* Handles all food products according to company procedures;
follows all company food safety, food handling and sanitation
requirements, to ensure the health and safety of Guests and
employees.
TRAINING AND DEVELOPMENT
Strives to improve personal skills and performance level.
* Follows the steps outlined in the CKE Crew Person Training
Program to learn new skills, duties and responsibilities and to
improve personal performance level.
* Communicates to immediate supervisor when additional training,
guidance and practice is needed.
* Understands how each job responsibility in the restaurant impacts
the Guests, other employees and overall operations.
* Keeps immediate supervisor informed of anything which might
affect the Guests, other employees and overall restaurant
operations.
* Is performance oriented and driven; understands performance
expectations and is aware of performance results.
JOB EXPECTATIONS
Consistently meets job expectations to positively impact the sales
and profits of the restaurant.
* Contributes to the restaurant's success by accomplishing the
expected work during each shift; consistently produces quality
work.
* Supports the goals, decisions and directives of the Restaurant
Management Team ; performs additional duties and responsibilities
as directed by management.
* Follows all company guidelines for food and cash controls,
follows all cost control guidelines to maintain and minimize
restaurant costs; properly uses all products, supplies, equipment
and facilities.
POLICIES & STANDARDS
* Follows and complies with all company policies standards,
procedures and guidelines.
* Follows all safety, security and emergency policies and
procedures; maintains a safe and secure environment for employees
and Guests.
* Holds self accountable for the methods and processes used to
perform all tasks and responsibilities and to achieve results.
CKE SHARED VALUES
Models and encourages CKE shared values.
* Is completely focused on and driven by the Guest.
* Is of high personal integrity and treats all employees with
honesty, respect and dignity.
* Contributes to an environment of trust to ensure honest, open and
direct communication.
* Is performance oriented and driven; understands performance
expectations and is aware of performance results.
EDUCATION
Enrollment in high school; high school diploma or equivalent is
preferable. Good verbal and written communication skills; is
capable of communicating effectively with restaurant management,
Guests and co-workers; bi-lingual skills a plus.
EXPERIENCE
Must be a minimum of 15 years of age.
SKILLS & ABILITIES:
Demonstrates and/or possesses the following:
* Ability to work with others (as a team).
* Ability to comfortably interact with all Guests.
* Ability to look at the restaurant operations (from a Guests
viewpoint).
* Ability to meet performance standards for assigned tasks and
duties.
* Ability to take initiative.
* Problem solving skills.
PHYSICAL ABILITIES:
* Stand for long periods of time.
* Work around heat.
* Work around others in close quarters.
* Move throughout the restaurant and observe restaurant operations
and employee work performance.
* Able to lift 50 - 75 pounds comfortably.
* Work with various cleaning products.
Keywords: CKE Restaurants, Asheville , Fast Food Restaurant Team Member (H01692), Hospitality & Tourism , Walhalla, North Carolina
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