Customer Service Representative
Company: Drake Software Llc
Location: Waynesville
Posted on: November 19, 2023
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Job Description:
JOB SUMMARY:Customer Service Representative - Drake SoftwareFor
over 40 years, Drake Software LLC has designed, developed and
distributed automated tax preparation solutions for tax
professionals and is looking for Customer Service Representatives.
Our pay is commensurate with your experience and we offer an
excellent benefits package, including healthcare, dental, life,
vision, prescription drug plan, short & long term disability, 401k
and educational assistance for full-time positions.ESSENTIAL DUTIES
& RESPONSIBILITIES:Answers, evaluates and prioritizes incoming
telephone, voice mail, email, fax and live chat requests for
assistance from users experiencing problems with hardware,
software, networking and other computer-related technologies
associated with the use of Drake Software.Interviews end user to
collect information about problem and leads user through diagnostic
procedures to determine source of error.Determines whether problem
is caused by hardware, such as modem, printer, cables or
telephone.Handles problem recognition, research, isolation,
resolution and follow-up for most user problems, referring the more
complex problems to DM, CRMT or technical staff for further
assistance.Logs and tracks calls using a Call Log database and
maintains history records and related problem documentation.Ensure
maximum good will from inbound or outbound phone
transactions.Handle inbound or outbound calls that are primarily
routine or basic in nature.Follow basic procedures and scripts per
management direction.Adhere to regular attendance as required for
shift.SKILL AND EDUCATIONAL REQUIREMENTS:High School diploma or
general education degree (GED); or related experience and/or
training: or equivalent combination of education and experience
requiredBasic computer and keyboarding skills requiredPrior
experience in telemarketing, retail background or customer
relations preferredStrong customer service skills required
(friendly, courteous and helpful)Strong verbal communications
skills required (good grammar, voice and diction)Reading fluency
requiredNEEDED ATTRIBUTES/COMPETENCIES:Commitment to Quality strong
attention to detail and accuracyAbility to clearly and succinctly
communicate both in written and oral formatsAbility to
understand/comprehend varying levels of training and follow
directionsConcern and desire to meet/exceed client/customer
expectationsProven dependability and professionalismAt Drake
Software, we believe our work benefits from the diverse
perspectives of ouremployees. As such, Drake Software welcomes and
celebrates diversity and inclusion andis committed to equal
opportunity employment. At Drake Software, you can expect
asupportive, open, and inclusive atmosphere and a team that values
your contributions.Drake Software is committed to providing an
environment of mutual respect whereequal employment opportunities
are available to all applicants without regard to race,color,
religion, sex, national origin, age, physical and mental
disability, marital status,sexual orientation, gender identity,
veteran status, and any other status protected underfederal or
state law. Drake Software considers information gathered in the
hiringprocess, including information on this application,
confidential, and only shares it on aneed-to-know basis or as
required by law.by Jobble
Keywords: Drake Software Llc, Asheville , Customer Service Representative, Hospitality & Tourism , Waynesville, North Carolina
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