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Store Customer Service Specialist Zone

Company: The Sherwin-Williams Company
Location: Asheville
Posted on: June 11, 2024

Job Description:

This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
The individual selected for this role will be expected to work at Stores:
Store # Store Name Address 2534 Asheville-West 1068 Patton Avenue, Asheville, NC.2301 Asheville-Main 615 Merrimon Avenue, Asheville, NC.2657 Black Mountain 3192 US Highway 70, Black Mountain, NC.2018 Waynesville 187 Waynesville Plaza, Waynesville, NC.

This individual will support up to three stores within close proximity to one another ("a zone"). The position will serve as a "third key" in all zone stores and provide all zone stores with trademark customer service and support as set forth below:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

    Minimum Requirements:

    • Must be at least eighteen (18) years of age
    • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
    • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
    • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
    • Have a valid, unrestricted Driver's License
    • If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
    • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

      Preferred Qualifications:

      • Have at least a High School diploma or GED
      • Have at least one (1) year experience working in a delivery, retail, or customer service position
      • Have previous work experience selling paint and paint related products
      • Have previous work experience operating tinting and mixing equipment
      • Ability to read, write, comprehend, and communicate in more than one language
      • Ability to read, write, comprehend, and communicate in Spanish

Keywords: The Sherwin-Williams Company, Asheville , Store Customer Service Specialist Zone, Hospitality & Tourism , Asheville, North Carolina

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