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Host/Hostess - The Montford Rooftop Bar

Company: Hyatt
Location: Asheville
Posted on: April 16, 2019

Job Description:

About This JobDescriptionSummary: Courteously greet and escort guests to tables and assist in seating, ensuring restaurant's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Assist in monitoring the guests' needs and all phases of the operation. Provide efficient friendly customer service at all times and to all guests while controlling the flow of guest to The Montford Bar and Lounge.Essential Duties and Responsibilities:* Greet guests when entering the restaurant with a pleasant smile and superior customer service.* Communicate with The Montford staff to coordinate guest experience.* Answer phone and record reservations for large parties.* Control high volume outside of bar.* Able to make recommendations for guests to other local restaurants and activities.* Thank every guest upon departure, invite them to return, and wish them a fond farewell.* Ensure each and every guest is greeted and that all food and beverage operations are running smoothly.* Clean and clear service areas.* Must maintain a professional appearance and clean uniform at all times.* Work in interior and exterior of restaurant with exposure to weather conditions.* Exposure to various hazardous chemicals.* Exposure to food items and beverages* Think clearly, quickly, maintain concentration, and make concise decisions.* Ability to perform the job functions with minimal supervision.* Oversee all aspects of restaurant during absence of Manager and/or Supervisor.* Be familiar with operation of P.O.S. system and manual system procedures.* Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.* Perform other duties as required.RequirementsQualifications (Essential):* Must have strong verbal and written communication skills.* Prior host experience preferred.* Must be able to multi task.* Must be able to stand and walk for an extended period of time or for an entire shift.* Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance.* Must be able to work a varied schedule that may include evenings, nights, and weekends.* Minimum of 21 years of age to serve alcoholic beverages.Qualifications (Desired):* High school graduate or equivalent.* Food handling certificate.* Previous experience in similar position in hospitality industry.* Knowledge of local activities and attractions appropriate for restaurant clientele.Additional InformationAbout Parks Hospitality Group . . . We are a family owned company based in Raleigh, NC focused on developing, owning and managing successful hotels. Parks Hospitality Group owns and manages seven hotels in North Carolina and Tennessee with locations in Raleigh/Cary, Burlington, Nashville and Asheville. We are proud franchise partners with Hilton Worldwide, Marriott International, Starwood Hotels and Hyatt and currently have multiple projects in our developmental pipeline. To learn more, please visit www.parkshotels.com

Keywords: Hyatt, Asheville , Host/Hostess - The Montford Rooftop Bar, Hospitality & Tourism , Asheville, North Carolina

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