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Executive Housekeeper

Company: McKibbon Hospitality
Location: Asheville
Posted on: June 14, 2019

Job Description:

Hotel Arras 7 Patton Ave Asheville, North Carolina, 28801 Expected to open mid-summer 2019 A HAVEN CRAFTED IN THE HEART OF DOWNTOWN Blue Ridge Mountains in every direction. Arts and local culture at each intersection. And inside, an Asheville-inspired, independently-cultivated character thats as vibrant as the community around it. Locals recognize this historic landmark as the former BB&T building, the largest building in Asheville. Its once-aging faade has been replaced with warm stone, modern steel, and glass that lets the Asheville sun stream in. More than a hotel, Hotel Arras will be a symbol of our citys storied past and its bright future. Executive Housekeeper About McKibbon Hospitality From each thoughtful business partnership to the personal details of a guests experience, hospitality begins with us. Across 8 decades of service, weve developed, owned and managed nearly 100 hotels, partnering with the largest proprietors in the industry. We measure success by the quality of our work and the personal connections our people make along the way. Innovation is in our DNA, and were fueled by a guest-focused commitment to service. We guide every facet of hospitality development and management, from site selection, financing and construction to hotel renovations, openings and operations. Our legacy is built on a foundation of integrity, anchored in how we value our guests, treat our associates and partners, and give back to our communities. Every McKibbon associate receives on-the-job service, training, and development for career advancement. More often than not, that career advancement happens right here at McKibbon, where more than half of our leadership team members have been promoted from within. As we expand with new brands and as more markets develop every year, the opportunities for growth are endless. What Makes a McKibbon Hotel Executive Housekeeper? As a key member of the hotel leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the propertys Housekeeping team. Reporting to the Assistant General Manager, the Executive Housekeeper is responsible for maintaining the highest level of ethical leadership to lead the department to achieve its business goals. A Day in the Life: Responsible for assisting with the overall performance of the propertys Housekeeping department including (but not limited to) guest satisfaction, colleague satisfaction, brand quality assurance, budget, and labor Execute the training of all associates as it relates to AC Hotels and McKibbon Hospitality standards to maximize revenue and deliver superior service Maintaining compliance and staying up-to-date on new initiatives for the brand and company Ensuring impeccable cleanliness is maintained throughout all areas of the hotel Provide effective recruitment, selection, and development of associates Develop positive relationships with associates through recognition to drive associate satisfaction Manage an effective deep cleaning/inspection schedule and maintain excellent communications with engineering Develop and support a service culture of warmth, excellence, and creating experiences for our guests Implement an effective purchasing program that ensures effective par levels are maintained for all guest/operating supplies, within budget/forecast parameters Effectively schedule the Housekeeping department in line with productivity guidelines Coach and counsel associates as needed and follow-through on guest feedback as appropriate Requirements: Previous housekeeping leadership experience within a hotel 3 years minimum experience in a hotel manager/supervisor position (highly desired) Experience working with major brands like Marriot, Hilton, or Starwood (highly desired) Knowledge of local and state compliance laws The skills and experience to lead a team to consistently deliver exceptional guest service Excellent communication and problem-solving skills The ability to ensure that hotel policies and brand standards are followed

Keywords: McKibbon Hospitality, Asheville , Executive Housekeeper, Hospitality & Tourism , Asheville, North Carolina

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