Support Center Analyst - Information Technology & Services - FT - Weekdays
Company: LifePoint Health
Location: Clyde
Posted on: March 19, 2023
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Job Description:
Job Description
Haywood Regional Medical Center
Enters support requests into tracking system and assigns ticket
number or other identification.
Interviews customer to determine nature and scope of the customer's
issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service
level guidelines. Promptly escalates issues to higher level
technical support or management when necessary.
Documents and reports customer inquiries regarding new/different
functionality.
Provides end-user desktop training and minor hardware/peripheral
repair as appropriate.
Provides support for mobile phones, configures desktop operating
systems and servers, and manages account access, password resets,
and user access privileges.
Job Requirements
Minimum Education
Associate's Degree (actively working towards degree) and two(2)
years of experience or the equivalent of four (4) years of
experience. Prefer two (2) years in healthcare.
Required Skills
Requires critical thinking skills, decisive judgment and the
ability to work with minimal supervision. Must be able to work in a
stressful environment and take appropriate action.
Must have the ability to interact in an effective manner with
clients in a complex environment. Must have the ability to
communicate and interact with different levels of management, with
Information Technology (IT) personnel, and with all departmental
clients. Must have the ability to coordinate with vendors for
resolutions to problems.
LifePoint Health is committed to providing Equal Employment
Opportunities for all applicants and employees and complies with
all applicable laws prohibiting discrimination against any employee
or applicant for employment because of color, race, sex, age,
religion, national origin, disability, genetic information, gender
identity, sexual orientation, veterans' status or any other basis
protected by applicable federal, state or local law.
Keywords: LifePoint Health, Asheville , Support Center Analyst - Information Technology & Services - FT - Weekdays, IT / Software / Systems , Clyde, North Carolina
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