Desktop Support Specialist - Huntersville, NC/On-site
Company: STI
Location: Huntersville
Posted on: April 1, 2026
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Job Description:
Desktop Support Specialist Huntersville, NC/On-site Travel
Required 12 Months Description: This request is for a Desktop
Support Specialist to assist Client Services Operations to help
support the high number of Service Desk requests, hardware
installations, and customer software support in the Huntersville,
NC area. The candidate will be required to work onsite in the
Huntersville, NC area. The NCDIT-Transportation is seeking an
Expert Specialist resource for an engagement to work with the
Client Services Team. Client Services uses technical expertise and
understanding of business needs to evaluate assigned IT incident
and problem service desk tickets to appropriately prioritize and
evaluate business impact. Proactively promotes positive customer
relationships and mentors others to ensure client satisfaction and
organizational success. Takes ownership of customer problems and
works with a sense of urgency to resolve incidents and problems.
Communicates status of progress to the customer. Provides updates
on work progress to Customer Support Specialists and the Service
Desk using call tracking system. Has significant technical
knowledge and serves as a resource for other technicians to help
solve complex problems. Skilled in different types of computer
hardware, software, peripherals and components, networking
protocols and communications. Installs and images new computers and
loads appropriate software for customers. Deploys new business
applications as needed. Installs local and network printers and
other peripherals and configuration of same. Responsible for user
data and migration of profiles as computers are replaced. Stays
abreast of current technology in a changing environment. Identifies
emerging trends and issues, researches and makes suggestions for
technical solutions to solve current and future problems. Uses
extensive knowledge to develop and/or implement information
technology solutions to enhance organizational success. Works with
Data Center Operations with user file server data storage, network
reservations, data restores, various account creations and
modifications (AD, email, NCID, CITRIX, etc.). Works with
application development teams to identify application issues at the
customer level and provide technical detail in order for
development teams to accurately identify problems within
applications. Works with network infrastructure teams to identify
network issues at the customer level and provide significant
technical detail to assist in network hardware resolutions. Project
Management - Ability to lead projects that require directing the
work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and
strengths of individuals for project and organizational success.
Provides status on project work to management. Develop and maintain
appropriate documentation for all responsible areas - This position
is responsible for creating and maintaining all documentation of
process and procedures for all areas this position is responsible
for. This documentation is to be used by team members for
operational standards of daily work. This documentation will also
be used in accordance with Operational Level Agreements (IT
internal) and Service Level Agreements (IT external). All
documentation should be reviewed annually. System Security - It is
the responsibility of all Technical Services Staff to be aware of
DOT and ITS security policies, as well as the security issues
directly affecting the systems and technology for which this
position is directly involved. This position is responsible for
implementing requirements of the IT Security Office and protecting
data from unauthorized access, alteration, destruction, or usage in
a manner inconsistent with covered IT Security Policies and
standards.
Keywords: STI, Asheville , Desktop Support Specialist - Huntersville, NC/On-site, IT / Software / Systems , Huntersville, North Carolina
