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Application Support Associate

Company: HomeTrust Bank
Location: Asheville
Posted on: January 15, 2020

Job Description:

Location: 1900 Ridgefield Blvd., Asheville, NC 28806 The Application Support Associate works collaboratively with the Application Support Analysts to facilitate the successful design, development, implementation, maintenance, and ongoing support of various software systems and applications. This position is responsible for many day-to-day application support activities and operates under the guidance and direction of an Application Support Manager with respect to system administration (changes, development, and maintenance). ESSENTIAL FUNCTIONS

  • The primary role of the Application Support Associate is to, under the guidance of the Application Support Analyst, implement change requests following proper change management protocol.
  • Promotes the growth and prosperity of the Bank by professionally serving the needs of internal and external customers.
  • Tests, debugs, and documents system modifications and upgrades thoroughly and accurately.
  • Validate user expectations are achieved.
  • Analyzes and revises existing internal system documentation as necessary.
  • Ensures users are maintained per documented protocols
  • May assist in training.
  • Other duties as assigned. JOB REQUIREMENTS Knowledge / Skills / Abilities
    • Knowledge of bank programs; mortgage and consumer lending systems experience preferred.
    • Familiarity with federal and state banking regulations
    • Working knowledge of ticketing systems
    • Superior organization skills, written/verbal communication skills, customer service skills and time management skills
    • Detail oriented
    • Adapts to frequent change, delays or unexpected events
    • Manages competing demands Education/Licenses/Certifications
      • Prefer Bachelor's degree in business or computer information systems with a focus on system analysis and/or project management Experience
        • Entry level - 2 years' experience in basic systems administration and user management
        • Familiarity with quality assurance/quality control, system testing methodologies and business documentation concepts
        • Core software applications including Microsoft Word, Excel, Outlook, PowerPoint and SharePoint is essential WORK ENVIRONMENT/PHYSICAL REQUIREMENTS/SCHEDULES/TRAVEL
          • This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
          • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
          • Offsite work may be required.
          • After hours and weekends, while not standard, will be required. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees. DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Keywords: HomeTrust Bank, Asheville , Application Support Associate, Other , Asheville, North Carolina

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