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Front Desk Rep - Full-Time

Company: Red Roof Inns
Location: Asheville
Posted on: January 17, 2020

Job Description:

WHO IS OUR IDEAL CANDIDATE?

* Someone to help our guests! Show off your city and be the tour guide for the guests - send them to your local favorites.

* Make an impact on your guests by making each experience unique and tailored to them.

* Sincere smiles go miles - we want someone who loves hospitality. When was the last time you did something nice for someone?

* Empowered individuals are our favorite - be your bold self.

WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?

* Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests

* Takes reservation requests and making adjustments to reservations as needed

* Works with Hotel Management and other team members to provide an excellent guest experience

* Uses our front desk computer system to complete customer transactions and run reports

* Communicates with the housekeeping team to be aware of room availability or guests

QUALIFICATIONS

* HS Diploma or equivalent work experience

* 1-2 years in a previous customer service position

* Basic office skills (i.e. math, cash handling, computer skills, etc.)

Red Roof provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age, genetic information,
disability, or veteran status. In addition to federal law requirements, Red Roof complies
with applicable state and local laws governing nondiscrimination in employment in every
location in which Red Roof operates.
This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation and training. Red Roof expressly prohibits any form of workplace
harassment based on race, color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, genetic information, disability, or veteran status.

Keywords: Red Roof Inns, Asheville , Front Desk Rep - Full-Time, Other , Asheville, North Carolina

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