AshevilleRecruiter Since 2001
the smart solution for Asheville jobs

Customer Care Center Specialist

Company: HomeTrust Bank
Location: Asheville
Posted on: March 27, 2020

Job Description:

HomeTrust Bank is GROWING!

We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018. Recently voted as "Best Bank" by the Mountain Express, HomeTrust Bank is also the 2nd largest community bank headquartered in North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Role Summary

Our Customer Care team is looking for an energetic, investigative and personable associate to provide exceptional customer service support to HomeTrust Bank's customers.

The Customer Care Center Specialist I ("CCC Specialist I) provides technical, general, and professional support to internal and external customers. The CCC Specialist I is involved in daily operations of all Electronic Services used by our Personal customers including Automated Telephone Banking, Retail Online Banking, Mobile Banking, Debit Card support and providing Deposit/Loan Account information.

Location: 1900 Ridgefield Boulevard, Asheville, NC 28806

Hours: Full-Time, 40 hours/week, Schedule as follows:

M: 8:00am-3:00pm

T: 9:30am-6:30pm

W: 9:00am-7:00pm

TH: 8:00am-3:00pm

F: 9:00am-7:00pm

A Day-in-the-Life-of a Customer Care Specialist with HomeTrust Bank:



  • Promotes the growth and prosperity of the Bank by professionally serving the needs of customers with a focus on top-quality customer service



  • Responsible for giving appropriate directions to customers regarding support issues



  • Provide technical and professional support to customers in a friendly and efficient manner



  • Work with Customer Care Center supervisors and other key personnel to monitor and guarantee the smooth functioning of the Digital Banking systems



  • In coordination with the Bank's Training Department, the CCC Specialist I provides assistance in training bank personnel on the features and advantages of online banking



  • Preparing reports for any downtime and detailing root causes



  • Serve as a communication point, both to receive reports of security incidents from customers and to disseminate vital information to the bank's Information Security Officer about security incidents



  • Special projects or duties as assigned by Supervisor

    Our most qualified Customer Care Specialist will have the following skills and abilities:



  • Able to provide an excellent customer service experience with strong verbal skills, ability to relate to all personalities and be solution-oriented



  • Strong understanding of Digital Banking systems, including internet browsers and Smartphone technologies



  • Professional and effective communication skills and interpersonal skills



  • Must be able to assist system users in problem identification and resolution



  • Analytical and sound decision making skills are necessary



  • Comfortable working in a team environment



  • General business use of personal computer applications including Microsoft Word, Excel and Internet Explorer

    Job requirements:



  • Associates degree in computer or business related field or equivalent work experience



  • 1 year experience in direct client/customer service



  • Demonstrated proficiency in consumer technologies and common desktop applications



  • Prior experience with Digital Banking systems recommended

    HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

    EOE/Protected Veterans/Individuals with Disabilities






Keywords: HomeTrust Bank, Asheville , Customer Care Center Specialist, Other , Asheville, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Merchandise and Stocking Associate
Description: Provides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding self- service technology assisting members with purchasing decisions (more...)
Company: Wal-Mart
Location: Knoxville
Posted on: 04/9/2020

Meat Helper
Description: Meat Department Positions Food City Meat Department teams strive to help us deliver our mission of the freshest meat in town. Our meat department positions require a balance of product knowledge, people (more...)
Company: Food City
Location: Knoxville
Posted on: 04/9/2020

.NET Software Developer
Description: Meet our professionals CGI: A place to build an IT career Position Description: CGI is looking for Software Developers experienced in C , ASP.NET, the .NET framework, and SQL Server who have a passion (more...)
Company: CGI Group, Inc.
Location: Knoxville
Posted on: 04/9/2020


Courtesy Clerk - Student
Description: Food City is a privately held, family-owned company with a driving mission to run the best store in town. Dedicated to giving back to the communities we serve,
Company: Food City
Location: Knoxville
Posted on: 04/9/2020

Stock Associate
Description: Join our store team and share your passion for great service in a fast and fun retail environment The Stock Associate, along with other members of the World Market Team, is responsible for a variety (more...)
Company: Cost Plus World Market
Location: Knoxville
Posted on: 04/9/2020

BBW Top Seller-WEST TOWN MALL
Description: Description Supports delivering sales plan through selling effectiveness and by meeting or exceeding individual sales goals. Selling Effectiveness: ul li Consistently execute to the selling model (more...)
Company: Bath & Body Works
Location: Knoxville
Posted on: 04/9/2020

Caregiver for In Home Care - set your own schedule!
Description: Competitive Pay Check. Flexible Schedules Check. Yearly Benefits Check. Paid Time Off Check. Caregiver Training Opportunities
Company: CareInHomes
Location: Knoxville
Posted on: 04/9/2020

Seasonal Receiver/Stocker
Description: What You Will Do br All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate, (more...)
Company: Lowe's
Location: Knoxville
Posted on: 04/9/2020

1st Shift FT Equipment Operator (Knoxville)
Description: Job DescriptionOperate power equipment. Work with RF scanner to pull product from reserve location Required QualificationsAbility to read, write,and count accurately. Must be at least 18 years of age. (more...)
Company: CVS Health
Location: Knoxville
Posted on: 04/9/2020

Class A CDL Company Drivers
Description: CLASS A CDL - OVER THE ROAD - COMPANY TRUCK DRIVER - GUARANTEED PAY GO FIRST CLASS OTR Class A CDL Truck Drivers are the backbone of May Trucking Company. We never forget that our success as an organization (more...)
Company: May Trucking
Location: Knoxville
Posted on: 04/9/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Asheville RSS job feeds