Customer Service Representative
Company: Kforce Finance and Accounting
Location: Asheville
Posted on: January 12, 2021
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Job Description:
RESPONSIBILITIES:Kforce has a client that is seeking a Customer
Service Representative in Asheville, NC. Job Responsibilities: *
The main function of a customer service representative is to
interact with customers to provide information in response to
inquiries about products and services and to handle and resolve
complaints* A typical customer service representative is
responsible for determining the client's issue, offer possible
solutions or providing follow-up as needed* Customer service agents
may be inbound, outbound or a combination of both* Resolve customer
service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills*
Contact customers to respond to inquiries or to notify them of
claim investigation results and any planned adjustments* Refer
unresolved customer grievances to designated departments for
further investigation* Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and
comments, as well as actions taken* Obtain and examine all relevant
information to assess validity of complaints and to determine
possible causes* Solicit sale of new or additional services or
productsJob Requirements:REQUIREMENTS:* High School diploma or GED
/ equivalent required* 5 to 7 years customer service related
experience required* Verbal and written communication skills,
attention to detail, customer service skills and interpersonal
skills* Ability to work independently and manage one's time*
Ability to accurately document and record customer/client
information* Previous experience with computer applications, such
as Microsoft Word and PowerPointKforce is an Equal
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, pregnancy, sexual orientation, gender
identity, national origin, age, protected veteran status, or
disability status.
Keywords: Kforce Finance and Accounting, Asheville , Customer Service Representative, Other , Asheville, North Carolina
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