Customer Service Representative

Company: Kforce Finance and Accounting
Location: Asheville
Posted on: January 12, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Customer Service Representative in Asheville, NC. Job Responsibilities: * The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints* A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed* Customer service agents may be inbound, outbound or a combination of both* Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments* Refer unresolved customer grievances to designated departments for further investigation* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes* Solicit sale of new or additional services or productsJob Requirements:REQUIREMENTS:* High School diploma or GED / equivalent required* 5 to 7 years customer service related experience required* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills* Ability to work independently and manage one's time* Ability to accurately document and record customer/client information* Previous experience with computer applications, such as Microsoft Word and PowerPointKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Finance and Accounting, Asheville , Customer Service Representative, Other , Asheville, North Carolina