Call Center Position Available
Company: Teleperformance
Location: Bristol
Posted on: February 24, 2021
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Job Description:
Job DescriptionBEST PLACE FOR PEOPLE Join us in making
connections. Teleperformance connects the biggest and most
respected brands on the planet with their customers by providing
customer care, technical support, customer acquisition, digital
solutions, analytics, back-office and other specialized services to
ensure consistently positive customer interactions. What You Will
Do: * Responsible for all customer inquiries and questions *
Provide excellent customer service at all times * Follow up to
customer inquiries by taking specific action in a timely manner *
Troubleshoot equipment and system problems * Problem solve to help
customers resolve issues on first call * Enters data from customers
into various software programs * Appropriately communicate with
upset customers to resolve their inquiries * Thrives as a team
player in a fast-paced, high-energy, change-oriented environment *
Participates in additional training courses when needed * Performs
other related duties and assignments as required and as assigned by
supervisor * Exercise retention efforts when appropriate * Identify
customers who are comparison-shopping and inquiring about contract
terms * Assisting the customer with the correct price plan What You
Will Bring: * 6 months Contact Center experience preferred * One
year previous customer service experience required * Must be at
least 18 years of age * Type 25 wpm * High School Graduate or GED *
Logical problem solving skills and ability to multi-task * Proven
oral and written communication skills * Must have availability to
work various shifts * Ability to use Windows operating systems and
navigate between various windows * Ability to work under pressure *
Continuously demonstrate a high sense of urgency * Must have a keen
sense of attention to detail, taking the initiative. * Must be able
to pass a Federal Background Check and Drug testing * Possess a
high level of Professionalism * Proven experience in overcoming
unexpected difficulties and using logical problem solving skills. *
Ability to understand and empathize with customer's issues.
Teleperformance offers outstanding support to our team. You are the
reason for this company's success and your well-being is our
priority. We believe in nourishing your work life balance and
making sure you are feeling loved. Our excellent medical benefits
give you the opportunity to regularly check on your health,
providing a solid health and financial security while our paid
vacation leaves, flexible scheduling, and 401k Savings account can
grant you the vacation you deserve while still working or after
retirement. In Teleperformance, there are a lot more for you
because we value YOU!
Keywords: Teleperformance, Asheville , Call Center Position Available, Other , Bristol, North Carolina
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