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Hospitality Aide

Company: Vero Health & Rehab of Sylva
Location: Sylva
Posted on: June 12, 2021

Job Description:

The primary purpose of your job position is to provide hospitality support to residents and assisting care givers with non-resident care services.



Delegation of Authority



As a Hospitality Aide you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.



Job Functions



Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.



Duties and Responsibilities


Wash hands before and after providing any hospitality service for the resident.

Knock before entering the residents room.

Answer call-lights to inquire about the nature of assistance needed. The hospitality aide may then obtain assistance if needed from nursing assistant or licensed nurse.

Re-fill bedside water and ice unless contraindicated.

Serve food trays as assigned.

Assist residents with identifying food arrangements (i.e., informing resident with sight problem of foods that are on his/her tray, where it is located, if it is hot/cold, etc.).

Retrieve frequently used items such as tissue paper, remote control, phone.

Keep residents personal possessions off the floor and properly stored.

Assist with bed covers or pillow adjustments.

Change bed linens. Keep linens tight to avoid wrinkles from forming under the resident.

Make beds (occupied and unoccupied).

Keep the nurses call system within easy reach of the resident.

Provide observational supervision to those at highest risk for fall. The hospitality aide can verbally cue residents if unsafe behavior is observed and can notify staff.

Provide companionship to those who may require 1:1 observation or supervision.

Assist residents with making calls, Facetiming, Skyping or contacting friends, family, or loved ones.

Obtain/deliver snacks or food items in accordance with ones prescribed diet.

Remove/retrieve meal tray from room and take to nursing assistant to record percentage as assigned.

In-room activities and companionship visits with residents.

Resident assistance with hand hygiene.

May be assigned light housekeeping duties.

Keep excess supplies and equipment off the floor. Store in designated areas.

Keep floors dry. Report spills immediately.

Clean, disinfect, and return all resident care equipment to its designated storage area after each use.

Assist as needed with restocking supplies or PPE.

Assist with change of shift staff screening questionnaire and temperature. (Following competency validation only.) Notify licensed nurse, infection preventionist or Director of Nursing for positive questionnaire responses.

Assist with answering the facility or station/wing/unit telephone.

Assist with unit/wing/station clerical duties.

Assist with monitoring resident smoking during designated smoke break times.

Assist with the delivery and restocking of clean linen to units.

Ensure that the residents room is ready for receiving the newly admitted resident (i.e., bed made, name tags up, admission kit available, etc.).

Greet residents and escort them to their room.

Introduce resident to his/her roommate, if any, and other residents and personnel as appropriate

Assist Resident with unpacking his/her personal items and complete inventory and mark the residents personal possessions as instructed.

Store residents clothing per his/her wishes.

Assist residents with packing their personal possessions when they are being transferred to a new room, or when being discharged.

Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the unit and shift.

Assist residents in preparing for activity and social programs (i.e., church services, parties, visitors, etc.).

Immediately notify the Nurse Supervisor/Charge Nurse of any resident leaving/missing from the facility.

Honor the residents refusal of hospitality services. Report such requests to your supervisor.

Report any observed changes with the residents to the assigned nursing assistant or nurse.

Report all accidents and incidents you observe on the shift to the nurse.

Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.

Agree not to disclose residents protected health information and promptly report suspected or known violations of such disclosure to the Administrator.

Report any known or suspected unauthorized attempt to access facilitys information system.

Perform all assigned tasks in accordance with our established policies and procedures, and as instructed by your supervisors.

Follow work assignments, and/or work schedules in completing and performing your assigned tasks.

Cooperate with inter-departmental personnel, as well as other facility personnel to ensure that nursing services can be adequately maintained to meet the needs of the residents.

Report all complaints and grievances made by the resident to the nurse or Director of Nursing.

Notify the facility when you will be late or absent from work.

Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals to your supervisor.

Report known or suspected incidents of fraud to the Administrator.

Ensure that departmental computer workstations left unattended are properly logged off or the password protected automatic screensaver activates within established facility policy guidelines.

Follow established policies concerning exposure to blood/body fluids.

Attend and participate in scheduled training and educational classes to maintain current certification as a Nursing Assistant.

Attend and participate in scheduled orientation programs and activities.

Attend and participate in facility in-service training programs as instructed.

Follow established safety precautions in the performance of all duties.

Before leaving work area for breaks, or at the end of the workday, store all tools, equipment, and supplies.

Report all hazardous conditions and equipment to the Nurse Supervisor/Charge Nurse immediately.

Report all safety violations.

Report any communicable or infectious disease to the Director of Nursing Services and/or to the Infection Control Coordinator.

Follow established isolation precautions and procedures.

Follow established procedures in the use and disposal of personal protective equipment.

Wear and/or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving residents.

Report missing/illegible labels and MSDSs to your supervisor.

Use only the equipment you have been trained to use.

Operate all equipment in a safe manner.

Use only the equipment and supplies necessary to do the job. Do not be wasteful.

Report defective equipment to the Nurse Supervisor/Charge Nurse.

Inform the Nurse Supervisor/Charge Nurse of your equipment and supply needs.

Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.

Ensure that you treat all residents fairly, and with kindness, dignity, and respect.

Report all grievances and complaints made by the resident to the Nurse Supervisor/Charge Nurse.

Report all allegations of resident abuse and/or misappropriation of resident property.

Other duties as assigned.




Working Conditions


Works throughout the nursing service area (i.e., drug rooms, nurses stations, resident rooms, etc.).

Moves intermittently during working hours.

Is subject to frequent interruptions.

Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.

Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.

Communicates with nursing personnel and other department personnel.

Works beyond normal working hours, on weekends and holidays, and in other positions temporarily, when necessary.

Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).

Attends and participates in continuing educational programs.

Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.

Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.

May be subject to the handling of and exposure to hazardous chemicals.




Must possess a high school graduate or equivalent




Will enroll in CNA program within sixty (60) days of employment.

Must successfully complete the CNA training, competencies and state approved certification within 120 days (unless otherwise waived via 1135 waiver)


Specific Requirements


Must be able to read, write, speak, and understand the English language.

Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served.

Must be a supportive team member, contribute to and be an example of teamwork and team concept.

Must possess the ability to make independent decisions when circumstances warrant such action.

Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.

Must possess the ability and willingness to work harmoniously with other personnel.

Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.

Must be willing to seek out new methods and principles and be willing to incorporate them into existing nursing practices.

Must be able to relate information concerning a residents condition.

Must not pose a direct threat to the health and safety of other individuals in the workplace.


Physical and Sensory Requirements

(With or Without the Aid of Mechanical Devices)


Must be able to move intermittently throughout the workday.

Must be able to speak and write the English language in an understandable manner.

Must be able to cope with the mental and emotional stress of the position.

Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.

Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.

Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.

Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

May be necessary to assist in the evacuation of residents during emergency situations.

Vero Health Care is an equal opportunity employer. We comply with all applicable laws and do not discriminate against applicants or employees on the basis of race, ethnicity, color, gender identity, veteran status, national origin, ancestry, age, sex, status as a parent, pregnancy, family medical history or genetic information, religion, disability(physical or mental), political affiliation, military service, or any other characteristic protected by law applicable in recruitment, hiring, assignment, compensation, benefits, promotion, discipline, termination, and all other terms, conditions, and privileges of employment. 

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Keywords: Vero Health & Rehab of Sylva, Asheville , Hospitality Aide, Other , Sylva, North Carolina

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