Parts And Service Specialist
Company: MHC Kenworth
Posted on: June 12, 2021
Murphy-Hoffman Company (MHC), North America's largest Kenworth
truck dealership group. As MHC continues to grow, we have an
opening for a Parts and Service Specialist. The role of the Parts
and Service Specialist is to be accountable for completing both the
responsibilities of a Service Advisor and Counter Salesperson. The
Service Department responsibilities include insuring that customers
are greeted openly and friendly; coordinates customer repair
requests; estimates cost of repairs within set guidelines; assists
Service Manager with clerical duties, such as documentation
required for warranty, policy settlements, repair order filing and
repair preparation for warranty. From a Parts Department
standpoint, this position will be responsible for assisting all
customers and mechanics in securing needed parts and supplies. Will
also be accountable for achieving the monthly sales and gross
profit forecasts, and for seeking and soliciting parts sales.
* Coordinates customer repair orders with Service Manager and
Shop Foremen for task assignment. Coordinates with Foremen for
proper work scheduling of all shop business. * Insures customers
receive the most expedient service available through questioning
and understanding repair requests. * Works with customers and
mechanics to fill parts requirements. * Prepares invoices for all
over the counter sales, and house requisitions for all parts that
are issued to the shops * Enters all lost sales into the inventory
system so that proper inventory items and levels can be maintained.
* Prepares information for the Parts Manager on parts which may be
required for inventory. * Works with Service Manager to ensure
timely action taken and settled in areas of disputes and warranty.
* Assures all documentation necessary for sale of labor (customer,
internal and warranty) is complete and properly executed. * Inputs
repair order information to data processing system and close repair
orders. * Informs the Service Manager of all customer complaints so
they may be handled before the vehicle leaves the shop. * Advises
customer of needed service work, as well as suggests additional
labor, parts and body shop sales whenever possible (i.e. Preventive
Maintenance Inspections, related service work, etc.). *
Participates in training to stay current on technical and warranty
issues. * Assists in maintaining a clean shop and office area. *
Performs other duties as assigned by a Supervisor.
* CDL (preferred). * Minimum 4 years' experience in related
field. * Prefer experience dealing with the public in sales/service
capacity. * Computer experience (preferred) * Strong customer
relations and communication skills. * Good leadership abilities *
Must have a positive can-do attitude.
Keywords: MHC Kenworth, Asheville , Parts And Service Specialist, Other , Asheville, North Carolina
Didn't find what you're looking for? Search again!