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Customer Service Specialist - Remote

Company: PrideStaff
Location: Asheville
Posted on: June 12, 2021

Job Description:

PrideStaff is recruiting for Remote Customer Service Specialists for a well-established growing company. This is an excellent opportunity for an energetic and creative professional!Remote position (must be within a 2 hour radius of Asheville, NC).Special Spring Bonus of $250!


Job Summary: The Customer Service Specialist will work with customers through a combination of inbound/outbound phone and email with scheduling devices to be serviced or replaced within the customer's fleet.


Duties and Responsibilities:

  • Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm while assisting the customer with device installation for customer's fleet
  • Act as a resource of all product knowledge and service support
  • Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
  • Act as a liaison between customer and 3rd party installers by following up to ensure customer satisfaction including follow up contact after service has been completed
  • Exhibit strong follow up and organizational skills, in both verbal and written communication
  • Responsible for assisting customer with general products questions
  • Return all email and voice mail messages promptly and follow up with customers and installers as committed
  • Responsible for documenting customer inquiries, scheduling and concerns
  • When necessary, use applicable customer satisfaction tools to resolve customer issues during the scheduling and installation process
  • Ability to meet specified goals as set forth by leadership
  • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
  • Work as a team player - assist other team members when in need of support
  • Must be able to interact with all internal and external departments and contacts



Job Requirements:

Qualifications and Requirements:

  • High school diploma required
  • 3 or more years of experience in a Customer Contact Center
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills - listen to the customer
  • Use of technology for product resourcing to resolve customer issues
  • Typing Skills (minimum 30wpm)
  • Knowledgeable in MS Office, Email, Texting and Chat
  • Ability to work through multiple computer screens
  • Ability to work calmly under pressure
  • Displays professionalism in demeanor, language and appearance

Whats In It for You?

  • Special Spring Bonus of $250 after working 45 days - expires 6/20/21
  • Remote position with a 2-hr. radius
  • Attendance Bonus
  • Monday to Friday position weekends off
  • Bonuses paid based on performance
  • Growth opportunity
  • High employee engagement
  • Temp to Hire position with full-time benefits upon conversion
  • Paid weekly- when working through PrideStaff

Hours of Work: Must be able to work a 8-hour shift within this time frame - Monday to Friday 8:00 am to 7:00 pm.

Keywords: PrideStaff, Asheville , Customer Service Specialist - Remote, Other , Asheville, North Carolina

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