AshevilleRecruiter Since 2001
the smart solution for Asheville jobs

Customer Service Specialist - Remote

Company: PrideStaff
Location: Asheville
Posted on: June 12, 2021

Job Description:

PrideStaff is recruiting for Remote Customer Service Specialists for a well-established growing company. This is an excellent opportunity for an energetic and creative professional!Remote position (must be within a 2 hour radius of Asheville, NC).Special Spring Bonus of $250!

Job Summary: The Customer Service Specialist will work with customers through a combination of inbound/outbound phone and email with scheduling devices to be serviced or replaced within the customer's fleet.

Duties and Responsibilities:

  • Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm while assisting the customer with device installation for customer's fleet
  • Act as a resource of all product knowledge and service support
  • Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
  • Act as a liaison between customer and 3rd party installers by following up to ensure customer satisfaction including follow up contact after service has been completed
  • Exhibit strong follow up and organizational skills, in both verbal and written communication
  • Responsible for assisting customer with general products questions
  • Return all email and voice mail messages promptly and follow up with customers and installers as committed
  • Responsible for documenting customer inquiries, scheduling and concerns
  • When necessary, use applicable customer satisfaction tools to resolve customer issues during the scheduling and installation process
  • Ability to meet specified goals as set forth by leadership
  • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
  • Work as a team player - assist other team members when in need of support
  • Must be able to interact with all internal and external departments and contacts

Job Requirements:

Qualifications and Requirements:

  • High school diploma required
  • 3 or more years of experience in a Customer Contact Center
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills - listen to the customer
  • Use of technology for product resourcing to resolve customer issues
  • Typing Skills (minimum 30wpm)
  • Knowledgeable in MS Office, Email, Texting and Chat
  • Ability to work through multiple computer screens
  • Ability to work calmly under pressure
  • Displays professionalism in demeanor, language and appearance

Whats In It for You?

  • Special Spring Bonus of $250 after working 45 days - expires 6/20/21
  • Remote position with a 2-hr. radius
  • Attendance Bonus
  • Monday to Friday position weekends off
  • Bonuses paid based on performance
  • Growth opportunity
  • High employee engagement
  • Temp to Hire position with full-time benefits upon conversion
  • Paid weekly- when working through PrideStaff

Hours of Work: Must be able to work a 8-hour shift within this time frame - Monday to Friday 8:00 am to 7:00 pm.

Keywords: PrideStaff, Asheville , Customer Service Specialist - Remote, Other , Asheville, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Asheville RSS job feeds