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Gate Security Officer - Flex

Company: The Biltmore Company
Location: Asheville
Posted on: June 12, 2021

Job Description:

Flex: a position working between 20-29 hours per week (between 1000 - 1559 hours/year).

Estate Security Officers are responsible for ensuring the safety and security of employees, guests, and vendors on the estate. This position provides front line guest services and security at estate access points as well as up and around Biltmore House and adjacent areas. Staff are also responsible for handling guest relations issues as needed. Security Officers will provide general assistance and support for leadership, the department, and the company as required.

Schedule requires flexibility and may include days, evenings, nights, holidays, and/or weekends.

Essential Job Duties

  1. Be thoroughly familiar with the Biltmore Estate and grounds, including adjacent areas, and access/key control procedures; familiar with emergency protocols;

  2. Be able to operate a ticket scanning device and enforce entrance policies in a courteous, hospitable and restrained manner.

  3. Accurately document events which impact upon the security and safety. Will be responsible for writing and completing reports according to protocols with accuracy.

  4. The officer must be able to respond appropriately to other threats such as severe weather changes, fire hazards, etc., and the procedures to be used during emergencies.

  5. Act as a first point of contact for guests in a warm hospitable manner.

  6. Work in and around heavy traffic and large crowds on a daily basis.

  7. Operate a Security screening device such as walk through portal or hand-held screening device.

Requirements

  • High school diploma. Related training or certifications helpful.
  • At least one (1) year of similar experience in guest services support, safety, security, or a related field. The ideal candidate will have had prior experience working with safety/security in an attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service.
  • Demonstrated leadership skills.
  • Proven commitment to delivering world class guest service.
  • Excellent communication skills (written and verbal). Ability to write and complete reports in standard English. Knowledge of a second language helpful.
  • Ability to exercise good judgment is essential.
  • Must be proactive and take initiative where appropriate.
  • Ability to troubleshoot and handle a variety of guest and employee situations in a professional manner consistent with company standards.
  • Capable of working effectively both independently and as part of a dynamic guest service team.
  • Must be able to quickly acquire knowledge of estate, systems, and protocols.
  • Must have or be able to obtain AED, CPR and First Aid certification.
  • Must be at least 19 years of age and have a valid driver's license.

Physical Requirements:This position will require a physical exam at the Biltmore Clinic prior to starting work. An offer of employment is conditional upon the successful completion of this examination.

  1. The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions.

  2. The incumbent will be required to stand/walk for extended periods of time.

  3. The incumbent will be required to physically assist guests and employees as needed.

  4. The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed.

  5. The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously.

  6. Must be at least 19 years of age and have a valid driver's license.

  7. Must be able to look at computer screens for an extended period of time.

Keywords: The Biltmore Company, Asheville , Gate Security Officer - Flex, Other , Asheville, North Carolina

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