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Customer Care Representative

Company: BASF
Location: Central
Posted on: June 12, 2021

Job Description:

Customer Care Representative

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LOCATION

COMPANY

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Description

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment and are always working to form the best team-especially from within, through an emphasis on lifelong learning and development. We are constantly striving to become an even better place to work. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America's Best Large Employers in 2021. Come join us on our journey to create solutions for a sustainable future! Where the Chemistry Happens Customer Care Account Representative - 2101138 - Central, SC BASF is seeking a Customer Care Account Representative like you to act as the primary point of contact for communications and escalations as it relates to the daily fulfillment and execution of activities supporting our customer portfolios throughout the order fulfillment lifecycle. Formula for Success Leveraging your educational and/or professional background you will ensure an elevated level of quality service and delivery through the accurate processing and fulfillment of order requests, monitoring the progress of orders as they move through the order management process. Utilizing analytical and problem-solving abilities, you will successfully manage order exceptions and issues, provide decision support and information cross functionally, expand customer relationships, and support a blend of transactional and strategic portfolio initiatives. Demonstrating your exceptional customer care orientation will be vital as you collaborate and interface with functional teams and adapt to changing and competing priorities based on business needs. Your commitment to continuous improvement, and analysis, and business acumen will be essential as you effectively streamline the order-to-cash workflow process.

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Ingredients for Success: What We Look for in You Basic Qualifications:

* High School Diploma or GED Preferred Qualifications: Proficient in Microsoft Office, and SAP or other relevant Enterprise Resource Planning (ERP) experience is preferred. Good SAP skills, knowledgeable in SAP Strong customer service skills Good problem solving skills Microsoft Word, Excel and PowerPoint Able to work without direct supervision We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. BASF recognizes institutions of higher education accredited by the Council for Higher Education Accreditation or equivalent.

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.

At BASF, we believe that people are the key to our long-term success and that talent is in everyone.

We thrive on giving you the support you need to be your best and fulfil personal ambitionsthat's how we create chemistry. #belongatBASF

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

Here you find anything you need to know about your application and the application process.

Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Central, SC, US, 29630

BASF Corporation

ENGI - Engineering & Technical Service

Standard

EN_US_2101138

ATS_TALEO_NA

Keywords: BASF, Asheville , Customer Care Representative, Other , Central, North Carolina

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