When you're part of the team at Thermo Fisher Scientific, you'll
do important work, like helping customers in finding cures for
cancer, protecting the environment or making sure our food is safe.
Your work will have real-world impact, and you'll be supported in
achieving your career goals.
What will you do?
To ensure vendor invoices are entered within 12 days of receipt.
This process starts when the vendor invoice is received and ends
when the invoice is approved for payment or the invoice is returned
to our site/account manager as not included by the contract.
+ Accurately and efficiently enter vendor invoices, work orders,
service requests and misc. data into the ERP system following
department work procedures and productivity expectations.
+ Provide excellent customer service to both internal and
external customers with the focus on customer satisfaction.
+ Handle customer phone, fax or Email inquires promptly.
+ Follow up with FSE, internal staff, and customers on open
issues and questions surrounding service and billings service
+ Escalate issues as appropriate based on department
+ Review and understand all departmental Functional Procedures
and work instructions.
+ Ensure individual metrics including volume and timing of
service order processing are achieved monthly.
+ Recommend process improvement utilizing Practical Process
Improvement (PPI) methodology for assigned work areas.
+ Other miscellaneous duties as assigned.
How will you get here?
+ High School diploma/GED Required
+ Minimum 3 years' experience working in customer service or in
an accounting function
+ Experience developing and maintaining spreadsheets in
Microsoft Excel is required
+ Must possess organizational skills to meet deadlines. Ability
+ Intermediate proficiency in computer applications: i.e.
Microsoft Word, Outlook, Intermediate Excel skills is a must.
+ Ability to solve problems and work independently.
+ Ability to produce accurate high quality work with attention
+ Ability to work well both independently as well as within a
+ Ability to work overtime as dictated by work load.
+ Demonstrate Thermo Fisher Scientific values - Integrity,
Intensity, Innovation and Involvement.
+ Physical Activities: reaching, lifting, walking, fingering,
grasping, feeling, talking, hearing, repetitive motions
+ Level of Physical Requirements: sedentary work
+ Level of Visual Acuity: clerical, professional or
+ Environmental Conditions: none
The above statements are intended to describe the general nature
and level of the work being performed by people assigned to this
job. They are not an exhaustive list of all of the duties and
responsibilities associated with it.
At Thermo Fisher Scientific, each one of our 75,000
extraordinary minds has a unique story to tell. Join us and
contribute to our singular mission-enabling our customers to make
the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer
and does not discriminate on the basis of race, color, religion,
sex, sexual orientation, gender identity, national origin,
protected veteran status, disability or any other legally protected
Thermo Fisher Scientific is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, creed, religion, color, national or ethnic
origin, citizenship, sex, sexual orientation, gender identity and
expression, genetic information, veteran status, age or disability