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Service Billings Specialist

Company: Thermo Fisher Scientific
Location: Asheville
Posted on: June 12, 2021

Job Description:

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

What will you do?

To ensure vendor invoices are entered within 12 days of receipt. This process starts when the vendor invoice is received and ends when the invoice is approved for payment or the invoice is returned to our site/account manager as not included by the contract.

+ Accurately and efficiently enter vendor invoices, work orders, service requests and misc. data into the ERP system following department work procedures and productivity expectations.

+ Provide excellent customer service to both internal and external customers with the focus on customer satisfaction.

+ Handle customer phone, fax or Email inquires promptly.

+ Follow up with FSE, internal staff, and customers on open issues and questions surrounding service and billings service orders.

+ Escalate issues as appropriate based on department guidance.

+ Review and understand all departmental Functional Procedures and work instructions.

+ Ensure individual metrics including volume and timing of service order processing are achieved monthly.

+ Recommend process improvement utilizing Practical Process Improvement (PPI) methodology for assigned work areas.

+ Other miscellaneous duties as assigned.

How will you get here?

Education/Experience

+ High School diploma/GED Required

+ Minimum 3 years' experience working in customer service or in an accounting function

+ Experience developing and maintaining spreadsheets in Microsoft Excel is required

Knowledge/Skills/Abilities

+ Must possess organizational skills to meet deadlines. Ability to multi-task.

+ Intermediate proficiency in computer applications: i.e. Microsoft Word, Outlook, Intermediate Excel skills is a must.

+ Ability to solve problems and work independently.

+ Ability to produce accurate high quality work with attention to detail.

+ Ability to work well both independently as well as within a team environment.

+ Ability to work overtime as dictated by work load.

+ Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.

Physical/Environmental requirements:

+ Physical Activities: reaching, lifting, walking, fingering, grasping, feeling, talking, hearing, repetitive motions

+ Level of Physical Requirements: sedentary work

+ Level of Visual Acuity: clerical, professional or administrative

+ Environmental Conditions: none

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Keywords: Thermo Fisher Scientific, Asheville , Service Billings Specialist, Other , Asheville, North Carolina

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