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Customer Service Representative

Company: GWS Tool Group - Arden, NC
Location: Arden
Posted on: June 12, 2021

Job Description:


GWS Tool Group is a US-based, vertically integrated manufacturer of highly engineered custom, standard, and modified standard cutting tools. We maintain the size, scale and capabilities of the largest companies in the industry, but the service-oriented disposition of a small organization.

We have accomplished this through constant investment in the organization, which has included the acquisition of industry-leading specialty manufacturers. To date, these acquired entities include GW Schultz Tool (Tavares, FL), CGI Tool (Chesterfield, IN), Alliance CNC (Grand Rapids, MI), Benchmark Carbide (Springfield, MA), Intrepid Tool Industries (Phoenix, AZ), North American Tool Corporation (South Beloit, IL), Taurus Tool (Batavia, IL), and STF Precision (Arden, NC). These entities now serve as the manufacturing arms of GWS Tool Group, and their respective specialties power the larger GWS engine!

The Customer Service representative interacts with customers by answering product and service questions, and suggests information about other products and services. Processes orders, prepares correspondences, and assists with billing. The ideal candidate will strive to make a positive impact on customers by developing relationships through exceptional care, positive communication and a genuine interest in our team and clients we serve. This position is located in Arden, NC.


  • Responsible for processing and expediting customer orders and quotes via phone, fax, or email.
  • Provides assistance with technical support.
  • Supports Quality Control with customer returns and complaints.
  • Perform routine customer service tasks.
  • Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.
  • Checks inventory control file for available stock to fill or manufacture orders.
  • Computes price, discount and delivery date of orders.
  • Assist with billing and financials of customer invoices.
  • Records special types of shipping, packing or labeling required by customer orders.
  • Assist the Operations Manager.
  • Other duties as assigned.
. Requirements:

Education and Experience:

  • High school diploma or general education degree (GED) required.
  • 1+ year experience or related training; or equivalent combination of education and experience.


  • A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service.
  • Excellent accuracy and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast paced environment.
  • Ability to exercise sound judgement skills and solve problems.
  • Proficient with Microsoft Office products such as Excel and Word.

Physical Requirements:

  • Light work that includes moving objects up to 20 pounds at a time.
  • Prolonged periods sitting at a desk and working on a computer.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Keywords: GWS Tool Group - Arden, NC, Asheville , Customer Service Representative, Other , Arden, North Carolina

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