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Service Advisor

Company: All Roads
Location: Simpsonville
Posted on: June 12, 2021

Job Description:

Vermeer All Roads in Simpsonville, SC is searching for a Service Advisor to join our growing team. Are you customer-focused, energetic and friendly? Do you have a passion for customer service? As a Heavy Equipment Service Advisor you are the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service at our dealership. This is a Monday -Friday, full time benefits eligible opportunity.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .+ Maintain excellent customer service as set by dealership service manager+ Schedule appointments and generate estimates for customers+ Advise customers on the appropriate maintenance required based on manufacturer?s specifications+ Document repair and service orders in the correct fashion+ Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business+ Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time+ All other duties as assignedRequired Education and Experience+ High School Diploma or GED required+ Valid Driver?s License+ Prior service writing experience preferred+ Must have excellent customer service skills+ Ability to multi-task, prioritize, and work efficientlyBenefits+ Paid training+ Medical, dental, vision, disability and life insurance offerings+ 401k with company contribution+ Paid vacation and sick time+ Company paid holidays+ Tuition Reimbursement program+ Employee referral bonus programAAP/EEO StatementVermeer All Roads provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vermeer All Roads complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

by Jobble

Keywords: All Roads, Asheville , Service Advisor, Other , Simpsonville, North Carolina

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